CO Salary Range: USD 60,300.00 - 132,600.00 per year
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Job Purpose and Summary: This position is responsible for contact center and back-office analysis, forecasting, and reporting. This is an individual contributor role and does not have any direct reports. Hence, this person must be highly analytical.This includes long range (12-18 months) and midrange (0-26 weeks) forecasting and staff capacity planning for call center and back-office operations for Specialty Operation. This individual will be part of a team that owns the resource planning, including staffing requirements and metrics performance as well as the many different types of analysis that are needed on an ad-hoc and reoccurring basis.
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- Candidates must be very strong in Excel. Experience in Tableau and other similar data and reporting tools are preferred.
- Candidate must be very strong in critical thinking, adaptive, and have a curiosity for driving improvements.
- Candidates must be able to provide Insightful analyses that demonstrate the "What" and "Why's" and can offer solutions to problems, not just produce information blindly.
- 3-5 years of experience with Call Center and Backoffice Workforce Management/Resource Planning
- Specialty Pharmacies
- Basic finance fundamentals
- Strong Excel a MUST
- Tableau and/or other BI tools preferred
- Avaya/CMS, Verint or NICE
- Having a curiosity to drive change and improvements
- Data analysis, problem solving, communicate at upper management level
- Bachelors Degree in related field or equivalent experience is required
- 5-8 years of experience in Pharmacy/PBM Operations
- Plan and operations optimization
- Ability to obtain, review, analyze and compile information from multiple data sources
- Ability to handle multiple tasks with competing priorities
40Time Type
Full timePay Range
The typical pay range for this role is:$54,300.00 - $159,120.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.