Manager - Software Dev Engineering

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
Primary Job Duties & Responsibilities:

• Ensures the availability, stability, and optimal performance of production systems and applications through effective incident management and problem resolution.
• Confers with cross-functional teams to prioritize and address production issues while minimizing downtime and disruptions to business operations.
• Helps establish and implement standard operating procedures and best practices for production support activities that facilitate efficient and effective incident resolution.
• Assists in the management of system logs and performance metrics, proactively identifying and addressing potential issues and bottlenecks to help maintain system health and performance.
• Assesses root cause analyses of major incidents and implements preventive measures to mitigate future occurrences.
• Communicates with development and operations teams to understand upcoming changes, deployments, and upgrades to production systems and ensure that support teams are prepared for any potential impact on production environments.
• Ensures that support procedures, incident resolutions, and system configurations are well-documented and accessible to team members to help maintain consistency and allow for faster issue resolution.
• Drives a culture of collaboration, knowledge sharing, and continuous learning within the production support area to enhance the skills and capabilities of team members.
• Prioritizes support tasks based on criticality and business impact, ensuring that complex issues are appropriately addressed and resolved within established timelines.

Required Qualifications

• 2+ years of experience with NextGen application suite
• 3+ years of experience in an on call support 24x7 environment
• 3+ years of experience in incident, problem and change management

Preferred Qualifications

• Knowledge of Market Prominence, Health Rules Payor, TIDAL and Health Edge Data Warehouse
• Experience participating in infrastructure maintenance and application releases

Education

• Bachelor's degree preferred/specialized training/relevant professional qualification.

Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$101,970.00 - $203,940.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 08/27/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Client-provided location(s): Downers Grove, IL

Job ID: CVS-R0679870

Employment Type: OTHER

Posted: 2025-08-22T19:47:39