Manager, New Products Design and Strategy

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryAt CVS Health, we're evolving Retail Pharmacy to generate new sources of value for the business. To help us achieve this goal, we are looking for innovative and strategic minds who think big and push boundaries to drive results , for the customer, and for the business .The Retail Pharmacy Growth and Omnichannel Division is at the heart of that vision, with the mission to transform the pharmacy business and enable a sustainable portfolio of patient-centered services that achieve population health goals for clients and/or the CVS Health enterprise . The Deliver Care team is responsible for designing and managing differentiated products to align with client/market needs and improve patient outcomes by delivering care related to health plan quality measures .As Manager , New Products Design and Strategy , you will play a critical role on Team Deliver Care in incubating new CVS lines of business by executing and coordinating key workstreams across a large group of stakeholders within Retail Pharmacy. In collaboration with cross-functional teams, you will bring new products and lines of business to life with a customer-first approach. You will join a diverse team of innovative, strategic colleagues who are passionate about transforming healthcare and delivering customer -centric experiences , while also driving growth at an accelerated pace. Primary Role and Responsibilities

• New Product Strategy

• Design and m aintain a pipeline for new product development based on healthplan requests and/or healthcare industry trends

• Partner with stakeholders across the enterprise on discov ery, evaluation, and prioritization of net- new products and service offerings .

• P ilot implementation and measurement

• Execute new product /service pilot s (from proof-of-concept to multiple stores ) by managing dependencies and facilitating collaboration across a diverse set of CVS SME teams ( e.g. Trade, Patient Safety, IT, Legal, Pharmacy Operations)

• Partner with SME s to build and implement training plans , engagement strateg ies , and workflow best practices for stores and colleagues participating in pilot s

• Develop robust measurement plan t o closely track pilot success and build reports that inform scaling decisions & keep partners updated

• M onitor and manage pilot feedback from pharmacy and store colleagues and implement updates at scale ; c oordinate immediate solutions when needed

• Scaled product solutioning

• Act as business owner & product point-of-contact for IT partners who are building technology capabilities for scaled offering

• Support pressure - testing and validation of colleague-facing technology or workflow updates

• Manage backlog and product roadmap for future enhancements based on colleague and consumer feedback / needs

• Stakeholder and upward management : Support in ensur ing timely visibility and collaboration across large, cross-functional working team and facilitating regular stakeholder and leadership updates

• 5 + years of experience in healthcare or retail industry in a strategy, innovation, product/program development and/or product/program operational role

• Demonstrated knowledge of healthcare industry business models (e.g., pharmacy, insurance, healthcare services)

• Excellent communication skills; ability to strategically tailor written, visual, or verbal messages for internal and external stakeholders and leaders

• Strong storytelling skills; proficient in PowerPoint, with the ability to quickly create, format, and edit visually appealing presentations

• Strong acumen for data-driven decision-making; experience with using quantitative data/analytics and qualitative frameworks to distill complex information and inform assessments of business priorities and tradeoffs

• Demonstrated agility and strong interpersonal skills; ability to collaborate with a cross-functional team towards time-sensitive goals in a highly matrixed environment

• PharmD with store experience
• Experience with interpreting analytics (Excel) and reporting (e.g. tableau dashboard development)

• Experience with s ystems & t echnology builds ; familiarity with Agile processes (user stories, UAT, etc.)

• Experience with standing up pilots and product development

• Bachelor's degree or equivalent relevant experience required

• Master's degree in Business , Systems or re levant experience

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.