Manager, Digital Healthcare Product Intake and Prioritization

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

CVS Health has an exciting opportunity to join our Digital Aetna Health Product Team as a Manager, Product Intake and Prioritization. Aetna Health strives to continuously innovate around how we manage the ever-expanding digital experience opportunities across our product portfolio - and this role will play a key part in that innovation. Working across the entire Aetna & CVS enterprise span of functional areas, this role will coordinate and lead the intake request process (which includes triage, vetting, alignment, and prioritization exercises) for Aetna Health requests, ensuring an optimal throughput of new ideas to the Product Management Leadership team across the various portfolios and domains. The ideal candidate will have proven experience in project/program management, product management, and technology implementations.

Your ability to manage work across a diverse stakeholder group, with a focus on driving strategic alignment, implementing change control strategies, and ensuring a robust evaluation and alignment process, all aimed at driving business value and improving member experiences, is crucial for this role. In addition, you have a natural desire to help people identify and align priorities for the success of a large product portfolio. Digital Aetna Health Product, and specifically the Intake team, works closely with business partners outside of the digital area, so the ability to listen, process, and communicate customer needs to appropriately ensure alignment of competing priorities is a must. Strong communications skills, documentation skills, and a commitment to following the CVS Heart at Work principals ensures success!Key Responsibilities:

• Advisor to external stakeholders (Business, Sales, Account Mgmt., Marketing, Technology, etc.) on how to effectively navigate the digital intake process.

• Advisor to internal digital stakeholders (Professional Services, Product, Engineering, Architecture, etc.) on how to effectively navigate the digital intake process.

• Concierge-level stakeholder and requestor support, helping translate their problem statements and member experience opportunities into clear requests - with a focus on articulating the business / member value, and evaluating how business & member experience goals align within the larger ecosystem and strategy.

• Perform as a strategic advisor on portfolio management with a focus on capacity and resource planning.

• Effectively manage the intake process workflow to ensure that requestors are clear about upcoming timelines and next steps.

• Effectively communicate and collaborate with internal resources across all teams - related to intake requests.

• Own and manage data repository of intake requests, maintaining accurate records to ensure progress tracking and reporting to both internal Digital teams and external stakeholder partners.

• Recognize impediments to our efficiency as a team and propose and implement solutions.

• Advocate for improvements to quality, security, and performance.

• Enhance intake-specific Standard Operating Procedures (SOPs).

• Partner with internal Digital Aetna Health teams to champion the intake process.

• Assist team with road map reviews, change control, and maintain excellent documentation of all work.Required Qualifications

• 5+ years of experience in project, program, and product management

• 5+ years of experience supporting Business Operations and/or Production Support activities

• 5+ years of control management experience including inter-connected systems and complex processes.

• 4+ years of experience collaborating with cross-functional teams, client interfacing, and excellent business acumen skills.

• Able to support east coast business hours.Preferred Qualifications

• Experience in healthcare industry, including health insurance, PBM or pharmacy services.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.