Manager, Business Process Engineering (Individual Contributor)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
We are seeking a strategic and hands-on Manager to support process engineering efforts within the Connected PBM Ecosystem. This role is critical to building and maintaining an end-to-end view of our business architecture, user experience (UX/UI), and operational processes. The ideal candidate will be a systems thinker with strong analytical capabilities and a passion for driving transformation through process excellence.Your duties will include:Process Mapping & Optimization

• Lead the mapping of all processes within the Connected PBM Ecosystem, ensuring alignment with business architecture and UX/UI strategies.
• Evaluate current processes using the DMAIC framework (Define, Measure, Analyze, Improve, Control) to identify inefficiencies and recommend improvements.
• Oversee the implementation of new business processes and ensure seamless integration across workstreams.

• Support the development of capability models, customer journey maps, and value stream maps to articulate business value and inform solution design.
• Collaborate with business architects, IT leads, and solution owners to ensure process engineering aligns with strategic goals and technical architecture.

• Conduct regular performance evaluations and provide coaching to help team members grow and excel.
• Build strong relationships with internal stakeholders across business and DDAT teams to drive alignment and engagement.
• Deliver training and support for new program implementations and process changes.
• Develop and maintain a cadence of proactive meetings with stakeholders to review operational metrics, business deliverables, and new opportunities.

• 5+ years of experience in process engineering, business architecture, or operations management.
• Proven experience with process improvement methodologies (e.g., Six Sigma, Lean, DMAIC).
• Strong understanding/experience with UX/UI principles and their integration into business processes.
• Experience communicating and engaging with both leadership and stakeholders.

• Experience working in PBM or healthcare ecosystems is highly desirable.
• Ability to translate complex business needs into actionable process designs.
• Comfort with ambiguity and ability to drive clarity in cross-functional environments.

• Bachelor's degree in Business, Engineering, or related field.
• Master's preferred.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.