Manager, Business Continuity

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryCVS Health is seeking an experienced, professional to join the Infrastructure Audit and Compliance team as a Manager, Business Continuity responsible for the administration and oversight of the governance and reporting associated with Business Continuity and Disaster Recovery programs. As a member of the team, you will participate in the coordination of technology recovery/resiliency governance, establishing and maintaining standards, processes, and best practices across matrixed teams to ensure the effectiveness of these programs. The ideal candidate will possess an understanding of technology risk management, high availability and resiliency technologies, disaster recovery, and business continuity and requires a blend of technical expertise and effective communication skills.Key Responsibilities:

• Governance Framework Support: Maintain governance frameworks for technology resiliency, ensuring alignment with organizational policies, regulatory requirements, and industry best practices. Including but not limited to drafting and updating policies and procedures related to technology resiliency and governance.
• Reporting & Analytics: Create and maintain dashboards and reports to track technology resiliency metrics. Analyze data to provide insights and recommendations for continuous improvement. Communicate adherence and provide guidance on teams to meet commitments.
• Plan Management: Own and maintain tools for tracking plans and plan compliance. Hold teams accountable for meeting commitments. Manage the updates to Resiliency and DR plans and policies.
• Continuous Improvement: Working with the testing team & SREs, analyze test results and feedback to identify opportunities for enhancing testing plans. As an outcome of testing, document actionable remediations that need to be taken to improve resiliency and assist in the execution of the remediations.
• Audit, Compliance & Client Engagements: Assist in internal and external audits and Client briefings related to technology resiliency and governance. Work with VP POCs to ensure compliance with the resiliency program plans and testing.
• Stakeholder Engagement: Work closely with cross-functional teams, engineering, operations, business, application and others to promote awareness of resiliency initiatives and engagement in resiliency improvements and testing.
• Training & Awareness: Provide training and guidance to IT staff on testing procedures, roles and responsibilities. Raise awareness of the importance of resiliency testing to ensure availability across the technology organization.

• 5+ years in proven experience in resiliency, disaster recovery or business continuity roles or comparable IT infrastructure role
• 3+ years of experience in Resiliency and Disaster Recovery concepts, methodologies and best practices

• Project management skills and the ability to handle multiple projects simultaneously.
• Certifications in DR planning and related areas (such as CBCP, DRP etc.) are a plus.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Experience with regulatory frameworks (e.g., GDPR, NIST).
• Familiarity with cloud technologies and their implications for resiliency.

• Bachelor's degree or equivalent experience (High School Diploma and 4 years relevant experience)

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.