At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
The Manager, Business Consulting for Medicare Stars Member Experience will be responsible for leading the planning, execution, and delivery of digital transformation initiatives within the Medicare Advantage program. We are looking for a visionary team player who wants to be part of our mission to boldly transform the member experience of Medicare by putting them at the center of all we do. As part of our team, you'll have the opportunity to contribute to advancing and modernizing digital experiences that align with business goals, improve member experience, and increase operational efficiency.As a part of our team you will:
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- Work closely with cross-functional teams, including product owners, IT developers, designers, writers, subject matter experts, external vendors, and other stakeholders.
- Create and maintain digital solutions, including but not limited to website landing pages, videos, email/SMS, and AI chat bots.
- Leverage strong technical skills to develop and manage multiple concurrent, time-bound member experience projects.
- Use technical tools to automate and/or complete processes efficiently as appropriate.
- Foster an innovative mindset with a strong conviction for member obsession.
- Maintain strong relationships through stakeholder management and high impact communication skills.
- Create and maintain functional and technical documentation, including workflows to ensure end to end traceability is maintained.
- Demonstrate ability to map member journeys, to support development of value propositions and business cases.
- Explore new tools, frameworks, and techniques to improve digital solutions and drive innovation within key stakeholders.
- Keep well-informed of technology advances across lines of business or externally, with enthusiasm to apply the innovations for Medicare members.
- Review member experience trends and present recommendations to enhance digital experiences.
- Monitor and report on the effectiveness of member experience initiatives.
- Experience with the healthcare industry, particularly Medicare Advantage or other healthcare insurance plans
- Minimum of 2-3 years of experience working on digital solutions
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Excellent written and verbal communication skills
- Comfortable independently leading and completing tasks
- Exceptional project management skills, with ability to oversee multiple projects and meet deadlines
- Strong background in managing complex, cross-functional projects from concept to delivery
- Prior experience in dealing with a wide variety of stakeholders across the spectrum
- Experience with complex systems and solving challenging analytical problems
- Experience in Adobe Experience tools, particularly Adobe Experience Manager (AEM), Adobe Customer Journey Analytics (CJA), and Adobe Analytics
- Experience in rules-based software system engines, like IBM Operational Decision Manager (ODM)
- Experience working in email and website landing page template builders, like Stensul
- Experience working with video builder platforms, like SundaySky
40Time Type
Full timePay Range
The typical pay range for this role is:$66,330.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.