Manager, Business Consultant / Product Owner (IC)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

Responsible for providing analytical support for a department consisting of Meritain Health's Renewal Plan Build, Renewal and Reporting, Eligibility, and COBRA organizations. Function as the Product Owner of a Meritain Agile team. Primary Product Owner responsibilities include, but are not limited to, delivering outcomes supporting the product strategy, defining the highest value work at the Team level, directing the development team to the most important work in backlog, reporting the team's capabilities to stakeholders, responding to development team questions about story and backlog items, and facilitating outreach/discussion with outside parties in order to make forward progress timely and efficiently.Fundamental Components:

• Elicits and defines requirements from stakeholders
• Works with the development team to define user stories and acceptance criteria
• Prioritizes backlog based on business value to ensure that the most valuable functionality is developed and delivered first
• Available to the Agile team to answer questions and provide guidance
• Provides feedback during reviews
• Creates and executes specific deliverables for business-sponsored projects, initiatives and activities for the department
• Creates tools, gathers data, conducts analysis, and defines success and measurement criteria across the department
• Coordinates within and across departments to identify, track, report, and drive efficiency opportunities in support of business goals and initiatives
• Partner across business functions to proactively resolve issues
• Team and department level performance optimization
• Understands intent/end state and operates with minimal guidance to meet that intent/end state
• A team player capable of operating independently when needed
• Provides accurate and timely results
• Doesn't assume, knows; anticipates the next question
• Understands the concept of touch points
• Delegates and follows up as needed
• Resilient - able to withstand or recover quickly from difficult situations

• 3+ years of analytical skills for interpreting healthcare data, stakeholder and business requirements, and regulatory requirements.
• 3+ years of experience in any of the following areas: eligibility/COBRA/claims processing, process improvement, or project management.
• 3+ years of experience with cross-functional large-scale initiatives with high degree of complexity.
• Ability to successfully interact with members across business units and with external clients.
• Ability to communicate comfortably, effectively, and succinctly with a diverse range of stakeholders, both verbally and on paper, and with all levels of an organization.

• 3+ years of experience working with eligibility
• Understands intent/end state and operates with minimal guidance to meet that intent/end state.
• Ability to manage multiple tasks and priorities.
• Team player, while maintaining the ability to operate independently as needed.
• Provides accurate and timely results.
• Delegates and follows up as needed.
• Coaches and mentors others.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.