Manager, Business Consultant - Medicaid Member Call Center

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
Supports the Member Services pods/health plans with managing/updating the policies and procedures, managing desktop updates, new hire training, quality data support, managing efficiencies for the Member Services teams, as well as management of tools, etc. Ensure compliance with state mandated processes and procedures by maintaining contractual oversight of internal and external requirements. Oversight of activities for new health plan implementations, expansions and migrations for the Member Services department. This includes participation in kickoff meetings as well as the development, management and maintenance of the standard operating procedures, etc. for training of new staff. Collaborates with external vendors, external consultants, consulting team members and/or matrixed staff as required in support of initiatives. Accountable for transferring knowledge, best practices (external and internal), methodology and tools to our teams. Participates as a team member, may be responsible for concurrent initiatives or act as team lead for complex projects based on resource requirements.Required Qualifications

Strong knowledge of Medicaid to include experience with the Member Call Centers

Experience with moderate scale initiatives with a moderate to high degree of complexity.
5+ years-experience with one or more of the following methodologies: management consulting, project consulting, business process consulting, financial strategic analysis, mergers and acquisitions, strategic business planning, leadership, and/or risk management consulting.

Building and managing applications in Quickbase
Demonstrated relationship management skills at the senior level; capacity to quickly build and maintain credible relationships at varying levels of the organization simultaneously.
Demonstrated leadership with relevant initiatives: Business process, enterprise business project management/consulting, financial strategic planning and analysis, mergers and acquisitions, strategic planning, risk management.
Demonstrated superior business process, project management and organizational redesign experience.
Demonstrated experience successfully implementing change in complex organizations.
Operational experience in a relevant discipline.

Excellent platform skills and the ability to interact effectively with people at all levels of the organization.

Preferred Qualifications

-2-3 years of experience in appropriate technical function
-Education in adult learning principles and best in practice learning techniques desirable
-Team leadership and team building skills.
-Analytical and planning skills.
-Negotiation/influencing skills.
-Relationship and change management skills.
-Organizational skills.
-Time management skills.
-Critical thinking skills.
-Oral and written communication skills.Education

Advanced degree or equivalent experience Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$54,300.00 - $159,120.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.