Lead Director, Project Program Management - Strategic Programs

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

Step into a pivotal leadership role within the Medicare Growth & Distribution PMO, where you will champion, orchestrate, and oversee the full lifecycle of major projects and programs. This includes everything from strategic planning and execution to change management and implementation.Core Responsibilities

• Ensure that projects and business operations achieve their intended objectives, aligning outcomes with organizational goals.
• Foster collaboration by managing relationships across departments and functional areas, promoting a culture of partnership and alignment.
• Act as a catalyst for change, influencing stakeholders to recognize the strategic value of projects and championing initiatives to successful completion.
• Drive improvements in policies, processes, systems, and performance to elevate organizational effectiveness and service quality.
• Identify operational gaps and empower the team to develop robust solutions and implement enhancements.
• Lead multiple, high-impact projects or programs from inception through to multi-year implementation, ensuring coordination across different processes, systems, functions, and products.
• Take proactive ownership of program and project delivery-formulating comprehensive plans, establishing timelines, identifying milestones, and securing necessary resources.
• Evaluate and recommend enhancements for new or existing products, services, and workflows, leveraging a holistic perspective of the organization.
• Collaborate with functional leaders and business partners across and within segments to address workflow interdependencies and ensure seamless operations.
• Facilitate cross-functional and cross-segment meetings and presentations, fostering clear communication and shared vision.

• Demonstrated multi-year leadership experience setting strategic direction and steering impactful change initiatives to measurable positive outcomes.
• Proven expertise in managing large-scale, complex projects and programs of strategic significance or those yielding cost savings.
• 10+ years of experience in managed care, health insurance, marketing, or related industries.
• Competency in overseeing large budgets and optimizing resource allocation.
• Strong project/program management background.
• Outstanding communication skills, effectively engaging stakeholders at all organizational levels, including executive leadership.

• Experience within managed care or the health insurance industry.
• Background in Medicare, sales support, marketing, or similar fields.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.