Lead Director of Sales & Account Management - Public & Labor

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Lead Director of Sales & Account Management - Public & LaborLocation: Texas, Kansas, Colorado
Reports To: Executive Director, Market Head of Sales - Central Region
Department: Public and Labor Sales & Account ManagementPosition Summary

• Lead and mentor a team of Account Executives focused on strategic client engagement and financial performance.
• Manage two People Leaders who oversee Account Managers and Onsite Customer Service Representatives.
• Manage four dedicated wellness consultants who report directly to one of our customers.
• Develop and execute sales strategies aligned with organizational goals and market dynamics.
• Foster and maintain strong relationships with brokers, consultants, and key stakeholders.
• Ensure accurate and insightful financial reporting and forecasting for self-funded medical and pharmacy plans.
• Collaborate cross-functionally to enhance client satisfaction and retention.
• Drive operational excellence and continuous improvement across account management and service delivery.
• Represent the organization in client meetings, industry events, and strategic planning sessions.

• Proven leadership experience managing sales teams and people leaders.
• Strong understanding of self-funded financials for medical and pharmacy benefits.
• Demonstrated success in building and maintaining both consultant and customer relationships.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinker with a track record of delivering measurable business results.
• 7-9 years directly related to the duties and responsibilities specified or an equivalent combination of education and work experience.
• Ability to travel up to 50% of time in role.
• Health & Life license required.

• Experience in healthcare, insurance, or benefits administration.
• Familiarity with market dynamics and customer engagement strategies.
• Ability to navigate complex organizational structures and influence cross-functional teams.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.