IT Production Operations Analyst

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

TPA & Payer Solutions is seeking a motivated and detail-oriented Analyst for IT Production Ops to support essential IT functions across four lines of business: Meritain, American Health Holdings, Network Account Business, and First Health. This is an excellent opportunity for individuals looking to start or grow their career in IT operations and service management.Key Responsibilities

Asset Management

• Assist in tracking IT application and software using inventory tools.
• Help ensure assets comply with company policies and licensing requirements.
• Support efforts to improve asset usage and reduce costs.

• Log and categorize IT issues using ticketing systems.
• Communicate with team members and users during incident resolution.
• Learn to identify patterns in incidents and suggest improvements.

• Participate in investigations to understand recurring issues.
• Help document known problems and solutions in a shared knowledge base.
• Monitor systems and report potential issues to senior staff.

• Assist in documenting planned changes to systems and applications.
• Help communicate changes to relevant teams and users.
• Support post-change reviews and maintain records.

• Help maintain documentation for backup and recovery procedures.
• Participate in testing of recovery plans and report findings.
• Follow communication protocols during system disruptions.

• 0-3 years of experience in IT or technical support.
• Strong interest in IT operations and service management.
• Good communication and organizational skills.
• Ability to learn quickly and work in a team environment.

• Familiarity with IT ticketing systems (e.g., ServiceNow).
• Basic understanding of ITIL concepts (certification a plus but not required).
• Experience with Microsoft Office and basic troubleshooting.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
• Equivalent technical training or certifications will be considered.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.