IT Change Management Automation Analyst

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

The successful candidate will support the Change Management function as we modernized Change Enablement as a practice. This strategic team member will collaborate with teams across the enterprise to modernize our change management practice by embedding agile, policy-aware models in our DevSecOps workflows. This team member will interact with all levels of the IT organization to drive accountability of the teams involved as well as simplify and automate processes to make it easier for IT partners to use.

The ideal candidate for this role should possess strong technical and interpersonal skills, and be willing to join a fast-paced, high-profile business area.

Primary Responsibilities include:

• Champion automation and simplification of change workflows across CI/CD pipelines
• Drives accountability of all teams involved in change process
• Design and maintain lightweight change workflows within CI/CD pipelines
• Partner with engineering, compliance, and risk teams to embed policy into automated workflows
• Leverage ServiceNow for data-driven visibility and traceability across changes
• Improve CI selection practices to support automation and CSDM principles focusing on risk reduction and visibility
• Ability to provide real-time response to time sensitive requests
• Accountable for adhering to Change Management policies
• Ensures change requests meet minimal change management requirements thereby minimizing risk of changes having an adverse customer/client impact
• Serve as a change ambassador, educating IT partners on automation capabilities and streamlined processes

• 3+ years in ITSM Change Management, with exposure to regulated industries
• Strong understanding of DevOps, DevSecOps, and CI/CD pipeline integrations
• Hands-on experience with ServiceNow workflows, reporting, and data modeling
• Familiarity with governance frameworks (e.g., ITIL & NIST)
• Demonstrated ability to manage time and prioritize projects to meet deadlines
• Detail-oriented with strong analytical and problem-solving skills
• Certifications: ITIL v4, DevOps Foundation, ServiceNow System Admin (preferred)

• ITIL Certified
• Experience with ServiceNow designing change models embedded in agile workflows
• Background in automation governance or intelligent automation
• Familiarity with DevOps tooling (eg, Git, Jenkins, Ansible)

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.