Inventory Specialist

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Position Summary

The Pharmacy Inventory Specialist, FSS is a technician dedicated to coordinating and monitoring inventory management related activities which are critical to maintaining the right focus on daily, weekly, and monthly tasks that help customers on their path to better health. The Inventory Specialist role enables a consistent approach to inventory management and critical inventory functions across the chain. This colleague is also able to perform elevated duties to support Front Store operations. Successful incumbents will be able to triage pharmacy tasks, balance efficiency with accuracy, work both independently and as a member of a team in a fast-paced environment and achieve excellence in customer service through compassion and genuine care for all patients while ensuring all medication needs and regulatory compliance standards are met. All pharmacy team members must demonstrate ethical conduct and always maintain patient confidentiality at all . Once in role, Inventory Specialist, FSS colleagues are required to complete a comprehensive CVS Pharmacy Technician Training Program to satisfy all registration, licensing, and/or certification requirements for the Board of Pharmacy in the state in which the Inventory Specialist, FSS is employed. Front Store Supervisor (FSS) duties that may be performed by the Inventory Specialist, FSS are key to supporting the CVS Store team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. The Inventory Specialist, FSS supports, as needed, leading the front store staff, ensuring that store operations run smoothly, and is responsible for completing all opening and closing procedures, as applicable. The Inventory Specialist, FSS responsibilities include:

• Helping to establish true ownership for inventory management activities at store level and providing a clear communication channel for each store
• Supporting all pharmacy ordering activity
• Leading store through resets (ex. Rx Planogram) These responsibilities are in addition to the Pharmacy Technician responsibilities that are at the foundation of the Inventory Specialist, FSS role, which include:
• Promoting health by engaging customers in learning about their health and medications; educating customers about CVS services and products; appropriately positioning CVS as a partner in customers' health
• Focusing on the customer, always keeping the customer top of mind, prioritizing customer needs, displaying genuine care, and empathy in all interactions, and ensuring complete customer satisfaction
• Effectively following workflow procedures with an in-depth understanding of each workstation (i.e., Pick- Up, Drop-Off, Drive-Thru, Production) for day-to-day coordination and processing of patient medication orders; managing own responsibilities while shifting to help the team where needed
• Delivering results while balancing quality and efficiency in all tasks; maintaining accuracy while consistently meeting workflow and inventory management goals
• Demonstrating compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborating with immediate and extended pharmacy teams, medical staff, insurance companies, and customers to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance related concerns
• Actively seeking opportunities to expand clinical, technical, and insurance knowledge; leveraging available tools and training resources to develop the basic drug understanding and technical expertise needed to assist customers accurately and more effectively
• Contributing to high-performing teams by looking for opportunities to contribute to individual and broader team goals; remaining flexible for both schedule and business needs while easily adapting to changes at work to enables supportive, collaborative, and challenging work environment Essential Front Store Supervisor (FSS) Functions:
• Work effectively with store management and store crews
• Supervise the store's crew through assigning, directing and following up on all activities (i.e., receiving/unloading the delivery truck, daily/weekly tasks, etc.)
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems and complaints; escalating to Store or Pharmacy Manager when necessary
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers by promoting the use of assisted/self-service checkout or loyalty programs such as ExtraCare or Carepass.
• Accurate and timely pricing of merchandise
• Ensure placement of product on-shelf using CFR best practices consistently
• Execute the displays, signing and inventory of weekly, promotional, and seasonal merchandise
• Reset departments following planogram schedule and Store Manager (SM) direction
• Appropriate usage of register and door keys, alarm codes, and safe combinations. Execute locking of safe and security doors and setting alarms when closing the store. Complete random cash verifications as instructed by SM/District AP leader
• Identify and react to shoplifters following Company policies and procedures to ensure colleague and customer safety
• Administer, monitor, and respond to Asset Protection programs and systems: employee bag checks; lockers secured; receipts for purchases; and ensure price accuracy
• Perform applicable manager overrides on POS/Smart system in accordance with Company policies/procedures; seek Manager guidance or support as needed
• Required Qualifications
  • Must be at least 18 years of age
  • Licensure requirements vary by state
  • State-level licensure and national certification Pharmacy Technician requirements vary by state
  • Regular and reliable attendance
  • Attention and Focus o Ability to concentrate on a task over a period of time without being distracted
  • Customer Service Orientation o Actively look for ways to help people, and do so in a friendly manner o Notice and understand customers' reactions, and respond appropriately
  • Communication Skills o Use and understand verbal and written communication to interact with customers and colleagues o Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Mathematical Reasoning o Ability to use math to solve a problem, such as calculating day's supply of a prescription
  • Problem Resolution o Ability to judge when something is wrong or is likely to go wrong; recognizing there is a problem o Choosing the best course of action when faced with a complex situation with several available options
  • Physical Demands: o Remaining upright on feet, particularly for sustained periods of time o Moving about on foot to accomplish tasks, particularly for moving from one work area to another o Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm o Extending hand(s) and arm(s) in any direction o Bending body downward and forward by bending spine at the waist o Stooping to a considerable degree and requiring full use of the lower extremities and back muscles o Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately o Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication o Visual Acuity: the worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts o Occasional lifting of up to 30 lbs; exerting up to 30 lbs of force occasionally and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects o Able to orally communicate information and instructions to colleagues and customers o Occasional lifting of up to 30 lbs,; exerting up to 30 lbs. of force occasionally and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects
  Preferred Qualifications
  • Previous experience in a pharmacy, retail, medical, or customer service setting
  • Previous experience as a Pharmacy Technician and front store supervisor
  • PTCB National Certification
  Education
  • Equivalent Experience - Preferred
  • High School Diploma or General Equivalent Development (GED) - Required
  • Other Certification(s): Requirements vary by state - Preferred
  • Other License(s): Requirements vary by state - Required