Implementations Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.The base salary for this role is $54,300 - $75,000Position Summary
Responsible for leading the end-to-end onboarding process for new clients joining. Ensures successful execution of implementation by coordinating internal teams, managing timelines, internal and client communication and serving as the primary liaison between the client and the organization. Ensures seamless transition of the clients to established Operational flow.Key Responsibilities:

• Lead the onboarding process for new clients from contract execution to go-live. Lead implementations to add additional products and services to existing clients
• Serve as the primary point of contact for clients during implementation, ensuring clear communication and timely updates.
• Develop and manage detailed project plans, timelines, and deliverables.
• Coordinate with internal teams (e.g., operations, IT, claims, compliance, account management, Accounting) to ensure successful integration.
• Facilitate data exchange and system configuration, including but not limited to claims routing, provider files, Reports, invoicing .
• Conduct onboarding meetings and training sessions with client stakeholders.
• Identify and resolve implementation issues, escalating as needed to ensure client satisfaction.
• Ensure compliance with regulatory requirements and internal policies.
• Provide post-implementation support and transition clients to account management.

• 3-5 years of experience in healthcare implementation, or client onboarding.
• Excellent project management and organizational skills.
• Strong interpersonal and communication skills, with the ability to manage client expectations.
• Proficiency in project management tools and healthcare systems (e.g., EDI, claims platforms).
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Adept at execution and delivery (planning, delivering, and supporting) skills

• Strong knowledge of PPO networks, and healthcare claims processes.
• PMP or similar certification is a plus.

• Bachelor's degree preferred or equivalent work experience.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.