Housing Services Specialist Managed Long-Term Services and Supports (New Jersey)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
The Housing Services Specialist - Managed Long-Term Services and Supports is a full-time position, solely dedicated to the New Jersey market. They are responsible for ensuring coordination of Housing Services with all other benefits and services provided to all ABHNJ ( Aetna Better Health New Jersey )/Aetna Assure Premier Plus ( HMO D-SNP - Health Maintenance Organization Dual Eligible Special Needs Plan ) members. The Housing Services Specialist reports to the Housing Services Manager and will work in close partnership with the ABHNJ/Aetna Assure Premier Plus ( HMO D-SNP ), and MLTSS ( Managed Long-Term Services and Supports ) leaders, and all matrixed growth partners.Responsibilities include:

• Assist ABHNJ MLTSS members in identifying, securing, and maintaining community-based housing.
• Make timely referrals to in-network pre-tenancy and Tenancy Sustaining Services housing providers.
• Support the development of the housing components of the members' MCO ( Managed Care Organization ) care plan, including setting measurable housing goals.
• Build and foster relationships with Housing Providers, including contractors for Home Modifications and Remediations.
• Maintain active listing of New Jersey housing resources, including (but not limited to) HUD ( Housing and Urban Development ) subsidized housing, all Department of Community Affairs ( DCA ), New Jersey Housing and Mortgage Finance Agency ( NJ HMFA ) housing program voucher programs, public housing authorities, realtors, and online housing locator resources.
• Maintain regular contact with housing providers to ensure service quality and address any issues.
• Monitor provider performance and member satisfaction, escalating concerns to the Housing Services Manager.
• Participate in quarterly reporting and quality improvement initiatives as required by state officials.
• Stay current on housing resources, eligibility criteria, and regulatory updates.
• Support Housing and Social Impact team's special projects as needed.

• 3+ years of experience in assisting vulnerable populations such as MLTSS, elderly, people with disabilities, and homeless to secure accessible & affordable housing.
• 3+ years of experience with NJ public and private housing resources and stakeholders, including a familiarity with HUD subsidized housing, Department of Community Affairs ( DCA ), New Jersey Housing and Mortgage Finance Agency ( NJ HMFA ) housing program voucher programs, public housing authorities, realtors, and online housing locator resources.
• 3+ years of experience in health care.
• Must reside in New Jersey.
• Must possess reliable transportation and be willing and able to travel up to 40% of the time within New Jersey. Mileage is reimbursed per our company expense reimbursement policy

• Strong analytical and communication skills (written and verbal).
• Excellent organization and time management skills.
• Detail-oriented nature.
• Strong relationship building skills.
• Previous experience utilizing Microsoft Excel.
• Bachelor's degree in social work, public health, human services, or a related field.

• High school diploma or GED.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.