Help Desk Support Specialist - 2nd Shift
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers). Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems.Schedule: 2nd Shift | 1pm to 9:30pm | Monday - Friday.
Required Qualifications
1 - 3 years of experience using MS Office applications: Word, Excel, Outlook.
1 - 3 years of experience with service desk functions
• Proficiency in Operating Systems: Familiarity with Windows, macOS, and Linux environments. Experience with Help Desk Software: Familiarity with ticketing systems (ServiceNow,) for tracking and managing support requests.
• Troubleshooting Skills: Ability to diagnose and resolve hardware and software issues, including printers, peripherals, and applications.
• Basic Knowledge of Hardware: Understanding of computer components and the ability to perform basic repairs or upgrades.
• Familiarity with Remote Support Tools: Experience using remote desktop applications
• Excellent Communication Skills: Ability to communicate clearly and effectively with users, both verbally and in writing.
• Willingness to Learn: Openness to ongoing training and development in new technologies and support practices.
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• Team Player: Ability to work collaboratively with colleagues and contribute to a positive team environment.
Preferred Qualifications
• Self-starter with the ability to work independently or in a team.
• Ability and willingness to quickly learn new technology and software.
• Strong analytical and problem-solving skills with organizational capabilities.
• Be able to cover phones when needed.
• Ability and willingness to work weekends, after hours or overtime when needed.
• High attention to detail.
• Solid understanding of computers and software.
• Analytical thinking skills.
• Ability and willingness to work in a high-pressure environment.
• Strong troubleshooting and technical support experience.
• Ability to understand and resolve complicated technical issues.
• Strong written and verbal communication skills.
Education
- 2 year's work experience
- Associate's degree, Preferred in Computer Science, Information Technology, or a related field
40Time Type
Full timePay Range
The typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- HSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
Financial and Retirement
- 401(K) With Company Matching
Professional Development
- Tuition Reimbursement
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program