At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
What will you do?
- Day to day technical and application support for external clinician network and internal Signify Health employees
- Customer engagement via ticketing system, inbound and outbound, and email channels
- Resolve iOS and Signify Application related issues.
- Resolve basic ADP, OKTA and other application issues. Basic MacOS, Windows OS devices for external provider Signify Health employees
- Respond, coordinate, and monitor hardware fulfillment requests for iPad and peripherals
- Escalate and manage tickets transferred to other departments
- Keep customers and tickets documentation up to date
- Respond to customer questions and as needed guide customer to resolution
- Follow up with customers on unresolved issues for reopened tickets and callbacks
- Actively demonstrates teamwork at all times by collaborating on ad hoc projects
- Ability to work occasional overtime, weekend, and holidays
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- High School Diploma or equivalent.
- Minimum 1 year of customer service related experience
- Minimum 1 year of successful work with technical support in a helpdesk environment
- 'Customer First' Mindset and Collaborative
- Experience supporting Windows OS / Hardware, Apple iOS/ Software / iPad hardware via phone and email
- Proven analytical and problem-solving abilities
- Experience with Helpdesk ticketing systems
- Strong customer service skills (Written and verbal)
- Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One) preferred
40Time Type
Full timePay Range
The typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.