At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.POSITION SUMMARY:CVS Health is on a mission to transform healthcare. We are making it simpler to connect our patients, members, and customers to the services and solutions they need. At the heart of this strategy lies the critical role our CVS Health Enterprise Learning, Development and Performance teams play to train our company's highest volume roles.The Field Training Supervisor (FTS) is a critical team member within the CVS Health Enterprise, Learning, Development and Performance - Center of Excellence (ELD&P) within the Human Resources department and reports to the Field Training Manager. Field Training Supervisors will lead Field Training Coordinators who manage colleagues through their LearnRx training program by coordinating activities with colleagues, managers, and coaches. FTS's build and manage relationships with key stakeholders, leveraging data to continually evaluate the learner experience to measure training effectiveness and colleague performance.The ideal candidate has a relentless passion to lead a team of approximately 5-12 Field Training Coordinators (FTC) that drive innovative, engaging and measurable training experiences, improving colleague sentiment and business outcomes.Role Responsibilities:
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- Manage the onboarding and staffing of FTC in respective region(s)
- Manages FTC team payroll and is accountable for maintaining financial budgets
- Develops and implements strategies to maintain and improve team engagement
- Guide the growth and professional development of FTC through feedback and coaching based on training program results
- Leverages data to identify team performance opportunities; conducts root cause analysis and develop action plans for improvement
- Manages FTC completion of key assessments in the training program providing feedback and follow-up if necessary
- Develops a comprehensive plan with FTC to improve training efforts in the region
- Lead the execution of the LearnRx training program within assigned regions
- Monitor dashboard daily to identify and address opportunities that may impact the experience or execution of the training program
- Monitors curriculum progress, partners with RD/HRBP when needed to support FTC and ensure colleague graduation from the LearnRx program
- Establish regular communication touchpoints and travel days with field leaders to provide update on trainee progress and propose mitigation plans when necessary
- Escalates training concerns to the Region Director and Human Resource Business Partner and coordinates mitigation plans, partnering with FTM/DVP if necessary
- Direct integrity concerns in Skill Development Stores to RD's and HRBP's
- 2+ years' experience working in a training delivery capacity or relevant work experience
- Experience leading and/or managing others
- Training certificates or licenses (training design or delivery).
- Located within the position's market.
- Knowledge and experience with adult learning principles and their application in the classroom and in course development.
- Organizational, time management and problem-solving skills for multi-demand and multi-priority environment
- Bachelor's Degree from an accredited four-year colleague or equivalent relevant work experience
Program Oversight and Management - 30%
Program Logistics - 5%
Stakeholder Management - 20%
Team Management - 45% Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$43,888.00 - $93,574.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.