Executive Director, MinuteClinic Operations

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
MinuteClinic, the health clinic inside select CVS/pharmacy and Target stores, is the largest provider of retail health care in the United States. We operate more than 800 MinuteClinic locations in 36 states and Washington, D.C. and offer 24/7 on-demand virtual care. Founded in 2000, today's MinuteClinic offers more than 190 clinical services for acute and preventive care, chronic disease management, and mental health cares.MinuteClinic is recruiting an Executive Director, MinuteClinic Operations who will oversee and lead the internal operations support of multiple retail health clinics and our virtual care platform. This role ensures that our clinics are operating efficiently, effectively, and in alignment with the company's goals and strategies. This leader will also lead our front-line colleagues and field teams and ensure they have the tools, resources and infrastructure needed to provide high quality care delivery and achieve our financial objectives.Role Responsibilities

• Provides strategic leadership and direction for clinic operations by developing strategies and plans to drive the success and growth of the MinuteClinic organization.
• Collaborates with front line colleagues and field management as well as cross-functional teams to ensure coordination and execution of operational activities such as inventory and supplies management, customer service, and financial performance.
• Supports and facilitates the day-to-day operations of all clinic locations and oversees the implementation of MinuteClinic policies, procedures, and guidelines to ensure consistent and efficient operations.
• Monitors and analyzes clinic performance metrics and financial indicators to assess the health and profitability of each store.
• Oversees Labs and Diagnostics team with the goal of constantly improving the point-of-care testing equipment and procedures to optimize provider workflow, testing accuracy, and patient safety in the most cost effective way possible.
• Serves as the main MC Contact Center liaison and work closely with the retail team on maximizing service levels while managing total program cost as efficiently as possible.
• Responsible for all physical plant work, upgrades, clinic specifications and partner closely with architectural and construction teams on key initiatives, including new clinic builds and closures.
• Serves as a main operational contact with the enterprise licensing team to ensure all licensure and permits are compliant with federal, state and local jurisdiction requirements.
• Identifies opportunities to streamline and innovate on existing operational infrastructure, improve efficiency, and reduce costs.
• Analyzes customer feedback and market trends to identify opportunities for improving environment of care, care delivery, and overall customer service.
• Conducts market research and analysis to identify emerging trends, customer demands, and competitive strategies and uses this information to guide decision-making and develop innovative strategies to stay ahead of the competition.
• Provides guidance, support, and mentorship to department people managers, ensuring they have the necessary skills and resources to lead their teams effectively.
• Provides executive team (VP+) updates and recommendations related to strategic imperatives.

• 15+ years of work experience.
• Strong understanding of clinic operations, field teams and the retail health industry.
• Strategic perspective, insight and acumen along with ability to drive to implementation.
• Leadership ability and the capacity to expand role and manage additional responsibilities. Strong people developer and manager.
• Risk analysis and mitigation mindset for safety and compliance.
• Project planning and project execution.
• Ability to manage and resolve conflict.
• Ability to carry multiple work streams forward simultaneously while delivering on time.
• Ability to manage and execute under pressure with competing priorities.
• Ability to manage key stakeholders with varying and complex needs.
• Ability to make sound business decisions based on available information.
• Ability to understand / interpret data and make sound recommendations based on facts.
• Analytical capacity with attention to detail.
• Deep / critical thinking and problem-solving skills.
• Ability to impact and influence key stakeholders.
• Adept at execution and delivery (planning, delivering, and supporting) skills.
• Adept at business intelligence.
• Adept at collaboration and teamwork.
• Mastery of problem solving and decision-making skills.
• Mastery of growth mindset (agility and developing yourself and others) skills.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.