Executive Director, HR Colleague Experience Design & Governance

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

As part of the newly established HR Modernization organization, the Executive Director of HR Colleague Experience Design & Governance will be accountable for providing a unifying control tower structure and governance to prioritization of initiatives and enablement of business processes .With the goal of accelerating business outcomes, enriching Colleague Experiences and ensuring efficiency in application of Technology and Process Innovation toward the HR sponsored strategy.Major Responsibilities include:

• Maintain and adapt the HR Technology Landscape Roadmap of Current and Future State (integrated application set, vendor and service provider list and requested functionality) aligning to a clear demand signal for HR Technology (DDAT) org and against the HRLT Strategy. Be a thought leader on user interface alignment, AI infusion into approach and simplifying the overall experience
• Provided a central point for bespoke intake requests within HR and from Business and HR Tech to establish and uphold a unifying approach to request intake management, governance of project and program execution results, service level agreements and tie to a set communication, utilization and change management discipline imbedded within the HR Modernization as a space to achieve HRLT and Business commitments
• Manage a team of 6-8 Enablement Lead roles tied to distinct HR areas (TA, TM, L&D, TR, Colleague Insights/Analytics, Payroll/Shared Services, Colleague & Labor Relations, Change/Comms/Inclusion) and provide a direct conduit for Business Input through 4-5 Colleague Experience Client Relationship Leads across COE areas to (Aetna, HCD+PBM+Specialty RX, Retail, Shared Services), plus agreed to project support areas
• Be a key thought partner with VP of HR Modernization and tied to VP of HR Technology and work closely with multiple vendor relationships (e.g., Workday, ServiceNow, Tableau...) Provide Quality and Control measurement and discipline to expand ROI of all investments
• Build and adapt work process/policy mapping frameworks for a Moments that Matter vision by unique Colleague Persona (role, tenure, point of work journey) tied to a unifying CVS Health Colleague experience baseline with adaptation to bespoke business requirements

• 15+ years of proven experience in program management, project management, or organizational change management.
• Experience deploying and transforming HR Technical Roadmaps, Core, Talent, Total Rewards (e.g., Workday, Phenom)
• 10+ years of leadership experience, preferably in a highly matrixed organization.
• Demonstrated experience in developing and implementing governance frameworks and reporting structures.
• Proficiency in project management tools and methodologies.
• Strong analytical and problem-solving skills, with a focus on results and continuous improvement.
• Strong leadership skills with the ability to influence and drive change across diverse teams.
• Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels.

• Significant project management experience
• Consultative experience
• HR leadership experience supporting VP+ strongly preferred
• The candidate will have a strong work ethic, be a self-starter, and be able to be highly productive in a dynamic, collaborative environment. This position offers broad exposure to all aspects of the company's business, as well as significant interaction with all the business leaders.
• Ability to build strong relationships with multiple partners, coach and develop colleagues at all levels
• Critical thinking skills. Ability to develop, document, and effectively communicate strategies.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.