Executive Director, Account & Delivery Management

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary:CVS Health is seeking a strategic and collaborative Executive Director to lead our Account & Delivery Management team. This role supports three core business units-Aetna, CVS, and Caremark-across both B2B and B2C marketing workstreams. You'll be at the center of how creative work gets done across the Enterprise, driving operational excellence and ensuring the delivery of impactful, integrated marketing solutions across all channels.This leader will balance a service-oriented mindset with strong operational acumen, helping connect the dots across the business units while creating clarity and accountability for both the team and its partners.Key Responsibilities:Cross-Functional Leadership

• Lead a blended team of account and delivery managers responsible for the successful delivery of creative work across three enterprise brands.
• Serve as a strategic connector across business units, ensuring shared understanding, coordinated priorities, and alignment on goals and timelines.
• Foster strong relationships with senior stakeholders across Marketing to ensure smooth intake, briefing, planning, and execution.

• Drive clarity and accountability across workstreams, ensuring each team is grounded in strategic objectives and has a clear plan to deliver.
• Ensure the agency is delivering high-quality creative that aligns to brief, timeline, and business goals.
• Support team members in managing shifting priorities, helping escalate or resolve blockers when needed.

• Oversee project workflow, resourcing plans, and utilization reporting to ensure efficiency and transparency.
• Identify and implement process improvements that help streamline how work moves through the agency.
• Partner with creative leadership, strategy, and production to build scalable systems that support growth and evolving business needs.

• Manage and mentor a geographically dispersed team, helping them grow as strategic, collaborative partners.
• Set clear expectations and career paths while fostering a culture of curiosity, accountability, and support.
• Model a service mindset and solution-oriented approach that inspires confidence from internal clients and cross-functional teams.

• 15+ years of marketing experience.
• 10+ years in creative agency account and/or project management, including 7+ years in a leadership role.
• Proven success managing complex, multi-brand workstreams in a matrixed organization.
• Deep understanding of the creative development process across digital, video, print, and integrated marketing channels.
• Strong operational expertise, including:
  • Project management systems (e.g., Workfront, Asana, Smartsheet)
  • Resource planning and utilization tracking
  • Workflow optimization and process design
  • Modern MarTech experience.
• Demonstrated success in both B2B and B2C marketing environments.
• Excellent written and verbal communication skills, especially with executive stakeholders.
• Experience managing hybrid or fully remote teams across time zones.
• Prior agency or in-house creative team experience required.

• Strategic thinker with the ability to connect dots across teams and initiatives.
• Calm under pressure and adept at navigating ambiguity.
• Highly collaborative and solutions oriented.
• Strong leadership presence with the ability to inspire confidence and trust.
• Service-minded with a focus on delivering value to internal clients.
• Skilled in building and maintaining cross-functional relationships.
• Passionate about mentoring and developing high-performing teams.

• Bachelor's degree required
• Master's degree preferred

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.