Employee Assistance Program Management Consultant

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

Fully Remote anywhere within the continental U.S.

The schedule is Monday through Friday, 11:00 am to 8:00 pm Eastern Time.

The Consultant provides management consultation to corporate clients around issues of safety and risk, substance misuse, performance, psychological fitness for duty, violations of DOT federal regulations, and other workplace concerns. Coordinates critical incident and disruptive event response. Provides member clinical assessments and triage into care. Performs case management across scope of all types of management referrals, including consistent communication to corporate clients regarding compliance.Fundamental Components

• Provides management consultation to corporate clients around issues of safety and risk, substance misuse, performance, psychological fitness for duty, violations of DOT federal regulations and other workplace concerns.
• Coordinates critical incident stress management process, including onsite and virtual interventions following critical incidents and disruptive events (workplace accidents, robberies, deaths, and other trauma).
• Conducts clinical assessments and coordinates care of members subject to management referrals.
• Performs case management of management referrals, collaborating with treatment providers, and providing consistent feedback to plan sponsors
• Works collaboratively with management to ensure quality service delivery
• Documents clinical information that meets risk management and regulatory requirements
• Partners with account management to ensure strong customer relations and service satisfaction.

• Must have computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.
• Ability to effectively participate in a multi-disciplinary team including internal and external participants.
• Familiarity with basic terminology and concepts used in employee assistance/human services programs.

• Unrestricted independent state licensure in a behavioral health field (LMHC, LMFT, LCSW, LICSW, LPC, PhD).
• 3+ years of experience in behavioral health services.
• 2+ Substance abuse experience.
• 2+ Crisis management experience.

• CEAP/EAP experience.
• SAP/DOT experience.
• CISM experience.
• Human Resource and/or Supervisory experience.
• Case management, Utilization Review, or Utilization Management background preferred.

• Master's degree in behavioral health field.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.