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CVS Health

EAP Worklife Analyst - Medicare Team Afternoon Shift

Austin, TX

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Fully Remote ANYWHERE within the continental U.S. *

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The schedule is Monday through Friday 11:00 am to 7:30 pm EST.

The WorkLife Consultant (WLC) is part of the WorkLife Team and provides consultation, assessment, and resource referrals to a variety of customers for a variety of needs including child care , elder/adult care, and basic/everyday needs. The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors. The most frequent requests received are for child care/children with special needs , elder/adult care, basic/everyday needs, and mental health. Due to expanded business, elder care is the top requested need.

Additional Responsibilities:
  • The WLC assesses needs, proposes options and researches/screens potential community service providers to meet the assessed needs.
  • Provides resource referrals, and coaches individuals on how to use resources to handle various life and work situations.
  • Appropriately documents member interactions and research/case fulfillment in the system.
  • Works in an inbound and outbound call center environment and completes outbound phone calls and research
  • Not all calls will be research/referral oriented.
  • Some calls may be more administrative or customer service oriented. Additional responsibilities assigned based on business need.
Required Qualifications

- 1+ year(s) of experience locating and referring to community resources (i.e. elder care resources, food assistance, transportation, housing, rental assistance, support groups, human services resources, etc.)

- 1 + year(s) of experience working with the elderly and/ or adults with disability populations in a capacity that specifically includes completing assessments and referring to community resources

- 1+ year(s) experience in social work, social services, case management or related field (i.e. intake/assessments, referrals, discharge planning, non-profit organizations, hospitals, advocacy agencies, or government provided services)

- 1+ year(s) experience with conducting psychosocial and/or needs assessments

- Must have access to Broadband or Fiber internet with minimum speed of 25mbps/3mbps; higher speed may be needed for proper internet performance based on the internet usage of others in the household during your scheduled working hours.

Preferred Qualifications

- Spanish speaking

- 1+ year(s) of experience working in a call center environment

- Excellent computer skills including MS Office applications such as Excel, Word and Outlook.

- Experience working with diverse populations


- Bachelor's degree required in Social Work or a social services/health related field (Health Education, etc.)

- Master's degree in Social Work preferred

Pay Range

The typical pay range for this role is:

$19.52 - $40.10

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

We anticipate the application window for this opening will close on: 05/01/2024

Client-provided location(s): Austin, TX, USA
Job ID: CVS-R0131803
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • HSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K) With Company Matching
  • Professional Development

    • Tuition Reimbursement
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program