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CVS Health

EAP Clinical Counselor Afternoon Shift

Austin, TX

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Fully remote position. Work from home anywhere in the U.S.A.

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Shift: Tuesday to Saturday, 3:00 p.m. to 11:30 p.m. EST

Responsible for provision of telephone-based assessment,

triage, consultation, counseling and informational services,

delivered in a call center environment using a variety of

advanced clinical assessments, motivational interviewing

and solution focused/short-term problem resolution.

Provides risk, substance abuse and mental health

assessments to develop immediate action/safety plans

based on level of urgency.

Has an understanding of various levels of care (mental

health and substance use) to aid in appropriate

recommendation of care based on the assessment of


Has an excellent ability to join with and collaborate with a

member to understand their needs and be in alignment

with the member's theory of change.

Provides information to members regarding mental health,

substance abuse, community treatment, and related

mental health programs to assist members with linkage to

resources to aid in the alleviation of stressors.

Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care

For more information on our benefit programs, please visit

Required Qualifications
1+ year of crisis intervention (suicide, detox, substance
abuse, domestic violence) skills required

- Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LP, LMFT, LCSW, LCPC, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist.

Preferred Qualifications
1+ years of EAP, Behavioral Health or Social Services
Experience working with diverse populations
Familiarity with brief therapy models and Motivational Interviewing
Call Center work experience preferred
Ability to establish and maintain rapport quickly to develop a high level of customer trust
Experience in facilitating patient/client positive behavior
Strong computer and literacy skills
24x7x365 call center coverage needed, holiday coverage
may be required
Experience in handling mental health, psychiatric care,
family situations and relationship concerns preferred


Master's Degree in counseling profession required

Pay Range

The typical pay range for this role is:

$60,522.80 - $129,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

We anticipate the application window for this opening will close on: 03/25/2024

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

Client-provided location(s): Austin, TX, USA
Job ID: CVS-R0170881
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • HSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K) With Company Matching
  • Professional Development

    • Tuition Reimbursement
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program