At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary
The Distribution Center Operations Manager leads and oversees day-to-day operations within designated areas of the distribution center. This role is responsible for designing and implementing operational programs that drive efficiency, ensure regulatory compliance, and deliver exceptional service to stores, customers, and patients. The Operations Manager will play a key role in achieving profit, expense, and performance targets, while fostering a culture of continuous improvement, safety, and employee engagement.
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What you will do
- Develops tactical and operational plans to achieve the Distribution Center Operations area's goals, and communicates plans to managers, supervisors, and individual contributors.
- Ensures team compliance with policies and procedures to achieve the organization's Distribution Center Operations goals and objectives.
- Administers strategy to achieve performance expectations and financial metrics.
- Coordinates deliverable timelines, accountability, and action steps for completion.
- Advises with managers on recommendations to improve operational efficiency.
- Allocates resources to ensure timely, secure, and accurate deliveries of products and services.
- Analyzes areas of opportunities within the distribution center to identify best-in-class solutions.
- Manages operational aspects of the team (e.g., budget, performance, and compliance), and implements workforce and succession plans to meet business needs.
- Minimum 5 years of progressive work experience in warehouse or distribution center operations
- Minimum 5 years of experience directly managing large teams (50-100)
- Experience in a retail distribution environment
- Experience with Warehouse Management Systems (WMS)
- Bilingual - English/Spanish
- Exposure to supply chain management and cross-dock operations
- Background in employee mentorship, engagement, and development planning
- Familiarity with LEAN principles or Six Sigma methodology
- Continuous improvement/change management experience
- Demonstrated agility and adaptability in dynamic operational settings
- Adept at business intelligence and data-driven decision-making
- Strong problem-solving skills and operational troubleshooting ability
- Excellent time management and multitasking capabilities
- Effective collaboration and communication across all levels of the organization
- Experience meeting KPIs (e.g., cases per hour, on-time delivery, labor efficiency)
- Proven leadership in high-volume, fast-paced environments
- Proficient in planning, execution, and delivery of operational strategies
High School Diploma or Equivalent years of work experience Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$66,330.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.