Cyber Incident Response Technical Writer

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary We are seeking a detail-oriented and Cyber Incident Response Technical Writer to join our team. In this role, you will be responsible for documenting real-time incident response activities by participating in technical discussions and bridge calls. You will collaborate with both technical and non-technical stakeholders to accurately capture key actions, decisions, and timelines during cybersecurity incidents. Preparation of investigation summaries and executive-level reports is also a key responsibility for this role.Additionally, you will assist with editing and maintaining clear and concise documentation that supports our cybersecurity initiatives, including policies, and standard operating procedures. You will work closely with cybersecurity analysts and engineers, and cyber security leaders to translate complex technical concepts into user-friendly content that enables our teams.Key Responsibilities:

• Document cyber incident response team activities during incident bridges and discussions in near real-time.
• Produce investigative reports and summaries suitable for executive level consumption.
• Develop and maintain cybersecurity documentation, including:
• Security policies and procedures
• Incident response reports and briefings
• Technical manuals leveraged by the cyber defense teams.
• Collaborate with subject matter experts (SMEs) to gather information and ensure accuracy and clarity of content.
• Maintain version control and documentation repositories.
• Edit and proofread content for grammar, clarity, and consistency.
• Perform quality and case review.
• Attend critical incidents which could lead to afterhours duties.

• 5+ years of experience in cybersecurity, infrastructure technologies, incident response, technical writing, or other related disciplines.

• 3+ years of experience in technical writing within a technology context.
• 1+ year of experience focused on cybersecurity or related technologies

• Strong understanding of cybersecurity principles, frameworks, and terminology.
• Excellent written and verbal communication skills.
• Proficiency with documentation tools (e.g., Microsoft Office, Visio, Markdown, etc.).
• Ability to work independently and manage multiple projects simultaneously with minimal supervision.
• IT and Cyber Security Certifications such as CompTIA A+, Network+ CE Security+ CE, CISSP, CISM, Certified Technical Writer (CTW), SANS/GIAC credentials

• Bachelor's degree or equivalent experience (High School Diploma and 4 years relevant experience)

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.