Customer Service Representative-Data Entry

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
Bring continuous improvement mindset to a growing Senior Supplement insurance operation. Take individual ownership for delivery on cycle-time, accuracy, and compliance standards on new business applications as part of a high-performance team of accountable, self-directed professionals. Work collaboratively with and assist the underwriters and supporting departments to ensure the applicants and agents receive superior service consistent with the Aetna values.Responsibilities include

• Data entering new applications as well as working on requests to data enter new information on existing policies.
• Escalate customer concerns/issues to leadership for resolution when appropriate.
• Work paper applications sent in by Conduent that have been omitted in the system.
• Enter and respond to email requests within 24 to 48 hours of receipt. Collaborate with team members to streamline data entry processes.

Required Qualifications

• 1-3 Years Data Entry
• Excellent attention to detail and accuracy
• Excellent typing skills with high accuracy
• Responsible for accurately inputting and updating data into various systems.
• Excellent communication skills both written and verbal.
• Maintain data integrity by ensuring proper data management practices are followed.
• Handle sensitive information with discretion and confidentiality.
• Ability to work independently and with a team to meet deadlines.
• Microsoft Office Suite programs

Preferred Qualifications

• Healthcare or Insurance experience preferred
• Self-directed, problem solve, execution focus
• Strong accountability and ownership
• Ability to multi-task in a fast-paced environment

Education

• High School Diploma or GED Required

Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 10/27/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Client-provided location(s): Franklin, TN

Job ID: CVS-R0732483

Employment Type: FULL_TIME

Posted: 2025-10-02T19:49:30