Customer Service Representative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Candidates must be able to work full time in an office setting.Work Schedule(s) available:

We are seeking individuals open to working a 40 hour shift/schedule anytime Monday - Sunday.Training: 16 weeks from 8:00am - 4:30pm EST (16 weeks with 100% attendance required) Job Description -

Operates as a representative of the company by answering and documenting all incoming contacts to determine their nature while responding to complex calls.

Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty.

Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the member and customer inquiries.

Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry.

Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved.

Performs required training to understand how to use tools available to recall necessary information.Required Qualifications

• One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.
• One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications.

• Prefer healthcare work experience and familiarity with benefits, insurance, medical terminology.
• 1+ year of experience in a call center setting, specifically related to inbound calls.
• Strong communication skills (oral and written).
• Strong analytical and problem-solving skills.
• Active listening proficiency.
• Ability to be receptive to feedback and to embrace continuous improvement.
• Positive attitude and strong interpersonal skills.
• Ability to display empathy towards customers' needs and concerns
• Desire to contribute to building a positive team spirit.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.