Community Development Member Liaison (San Antonio, Texas)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

The Community Development Member Liaison is responsible for promotion of Aetna brand recognition & identification to increase Aetna Better Health of Texas ( ABHTX ) membership growth and retention. This person is responsible for enhancing member experience with Aetna Better Health of Texas to retain membership.In this role, you will:

• Conduct outreach in all services to include community events, member activities, site visits, and member outreach calls as needed.
• Market value ads, member renewal of benefits, health education, and community resources during outreach activities.
• Serve as liaison between ABHTX members and the health plan to resolve all member requests for assistance, as well as provide education on member benefits, value added services, health education, SDOH ( Social Determinants of Health ) community resources, renewal of member benefits, claims, complaints & appeals, and assistance with provider related requests.
• Conduct member outreach in all service areas to include member phone calls and member requests for assistance and member events.
• Conduct proper documentation of outreach activities in Salesforce.
• Build outreach calendar 90-days out to meet monthly production metrics.
• Ensure continuous development of collaborative relationships with local community-based organizations.
• Meet all departmental standards for quality and compliance of outreach activities.
• Maintain compliance with all training initiatives to include market training, onboarding, compliance, Texas Health Steps, CHW ( Community Health Worker ) Health Education topics and annual CVS training modules.
• Provide support to all social media outreach events/activities.
• Provide support to all ABHTX/CVS Health Outreach Vehicle events/activities.
• Travel 50-60% of time.
• Other duties as assigned.

• 2+ years of experience in community outreach, particularly within the HMO (Health Maintenance Organization), health care, and/or insurance industries.
• Must reside in San Antonio, Texas.
• Ability to travel approximately 50-60% of the time within the San Antonio, TX area.

• Bachelor's degree in marketing or a closely related field.
• CHW ( Community Health Worker ) Certification.
• 5-7 years of experience in community outreach, particularly within the HMO ( Health Maintenance Organization ), health care, and/or insurance industries.

• High school diploma or GED.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.