Chief of Staff, Infrastructure Operations

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryCVS Health seeks a highly motivated, strategic, and exceptionally organized Chief of Staff to support the Vice President of Infrastructure Operations and Service Delivery (IOSD). This high-impact role serves as a force multiplier, enhancing the efficiency and effectiveness of leadership. The candidate will possess a proven track record of strong execution, a strategic mindset, and the ability to interact seamlessly with all organizational levels, including executive leadership. The ideal candidate is a strategic partner and relationship builder who focuses on operational excellence and utilizes deep analytical insights to further our team's success. The Chief of Staff will be directly responsible for key operational tasks and will play a significant role in strategic initiatives, communications, and resource management, as detailed below.Key Responsibilities:The Chief of Staff will be responsible for a wide range of activities, including but not limited to:

• Strategic Initiatives:
  • Partnering with the VP to translate strategic vision into actionable plans and driving execution. This includes monitoring progress against strategic goals, identifying potential roadblocks, and developing solutions.
  • Leveraging leadership offsites to facilitate long range planning with the VP and their Executive Leadership Team.
• Operational Excellence:

• Streamlining and optimizing operational processes, communication flows, and decision-making frameworks. This includes managing and prioritizing communications, presentations, and deliverables; preparing for and facilitating key meetings; and ensuring follow-up on action items.
• Manage several key operational areas, including:
  • Coordinate with Finance partners to:
    • Oversee budget planning and management, ensuring alignment with financial objectives.
    • Managing expenses and forecasting, tracking training and travel expenses, and processing transactions.
    • Supporting forecasting for project and core hours.
  • Resource Management:
    • Tracking FTE and contingent worker headcount, managing CW to FTE conversions, and supporting staff augmentation and vendor partner engagement.
    • Responsible for employee onboarding/offboarding, hiring processes, requisition reviews, and annual planning for Clarity and resource management.

• 7+ years of experience in a fast-paced, complex organizational environment, with at least 3 years in a Chief of Staff, strategic operations, or similar high-impact role supporting senior executives.
• 3+ years of experience interacting effectively with all levels of an organization, from individual contributors to the executive suite, with poise, professionalism, and influence.
• 3+ years of experience driving complex projects from conception to completion, managing multiple priorities and delivering results.

• Demonstrated experience in a large, matrixed organization, preferably within the healthcare or technology sectors.
• Exceptional written and verbal communication skills, with the ability to articulate complex concepts clearly and concisely to diverse audiences, including executive leadership. Highly proficient in developing compelling presentations and executive-level communications.
• Ability to understand complex business challenges, connect the dots across various initiatives, and contribute to the development of long-term strategies.
• Experience in IT infrastructure operations or a related field.
• Project Management Professional (PMP) or other relevant certifications.
• Experience within a large, publicly traded organization.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• High degree of discretion and ability to handle confidential information with integrity.

• Bachelor's degree or equivalent experience (High School Diploma and 4 years relevant experience)

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.