At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary:
The Senior Manager of Client Management - Care Management Product will have the opportunity to lead our client acquisition and retention strategy for our Medicare specific products. The Senior Manager will work within the existing product team and be focused on the successful management of our growing Medicare product business. You will be focused on identifying sales opportunities to grow our business, while also managing existing relationships with enrolled clients who have purchased our solutions with the expectation of improving their Medicare Star ratings:
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In this role you will:
- Drive product growth through identifying potential clients for Medicare Stars solutions and help build compelling offers to win new business
- Manage client relationships to ensure satisfaction with our existing solutions
- Identify areas for continuous improvement within our suite of solutions; partner with the product team to share potential opportunities for innovations, pilots, and client insights
- Collaborate cross-functionally to understand enterprise capabilities which are best able to drive improvements
- Eight (8) or more of work experience.
- Five (5) or more years of experience in an account management or client facing role including tracking and monitoring of outcomes
- Three (3) or more years of experience with Medicare Stars; possession of industry knowledge including performance trends impacting Star ratings
- Quality ratings experience with Medicare plans
- Ability to manage multiple client relationships simultaneously; adjusting priorities as needed and meeting client needs
- Must have the ability to take complex issues and explain them in plain language to existing and prospective clients
- Ability to synthesize client feedback into actionable takeaways for partner teams
- Demonstrated team player, able to develop cross functional relationships and communicate effectively with all levels of the organization
- Bachelors Degree is required
- Masters Degree is preferred
The typical pay range for this role is:$82,940.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.