Care Management Associate Ops (Arizona)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

The Care Management Associate initiates contact with members within three days of discharge from a hospital or facility. This person ensures outreach is focused on discharge planning and scheduling follow-up visits with the member's assigned Primary Care Physician ( PCP ).In this role, you will:

• Apply critical thinking and clinical judgment to support the case management process.
• Collaborate with internal teams and external providers to facilitate appropriate healthcare outcomes.
• Use care management tools and resources to educate and support members.
• Promote and support the quality administration of healthcare services.
• Ensure that all actions align with organizational standards and regulatory requirements.

• 1-2 years of experience as a medical assistant, office assistant, or adjacent role.
• 1-2 years of experience in a call center environment.
• Must reside in Arizona.

• Experience working in managed care.
• Effective communication, telephonic, and organization skills.
• Familiarity with basic medical terminology and concepts used in care management.
• Strong customer service skills to coordinate service delivery, including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members.
• Computer literacy to navigate through internal/external computer systems, including Microsoft Excel and Microsoft Word.

• High school diploma or GED.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.