At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryActiveHealth is dedicated to helping our members set goals and make choices which enable them to lead healthier lives. We provide education to make informed decisions and support to reach those goals. Customer Service is the first point of contact, and we need energetic, compassionate people who are dedicated to helping our members understand all the resources available to them.
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Primary functions performed are:
- Educating identified members about programs available to them to promote wellness
- Scheduling appts with our nurses and coaches or scheduling them in a group coaching event
- Educating members on their company sponsored incentives and reviewing progress towards meeting their incentives.
- Assisting members with portal questions (password resets, registering, navigation, filling out health assessments)and promoting the mobile app
- Providing a positive member experience reflective of the CVS values
Training is approximately six weeks from 8:00 AM to 4:30 pm ET.
Post-training schedule can be discussed during the interview.
Required Qualifications
- A personal High Speed Broadband internet connection required (100/25 mbps). Proof will be required prior to any confirmation of an offer and start date. To support telephony software, it must be Broadband and meet minimum required mbps. You must be able to work with a direct connection using an ethernet cord. Wifi is not permitted. Internet is non-reimbursable by the company unless state law mandates it.
- 2 yrs experience in a customer service call center environment where you supported inbound and outbound queues. Experience promoting programs or telephonic sales is preferred but not required. Averaged 85-100 contacts per day
- Microsoft 360 (Outlook, Teams, One Drive)
- Additional internal applicant requirements (status will be checked prior to an offer being made)
- Scorecard rating of a 3 or higher
- Acceptable attendance
- No written warning or disciplinary action on file
Preferred Qualifications
- Workforce management preferred but not required
- Avaya One X or comparable telephonic software knowledge
Education
High School Diploma or GED Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$18.50 - $38.82This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.