Care Management Associate

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

• We are dedicated to supporting our members as they navigate their health journey. We are recruiting individuals for a new team who will support our members as they manage complex health conditions.
• Customer Service is the first point of contact, and we need energetic, compassionate individuals who will be dedicated to educating and helping our members understand the resources available to them. We are in the process of creating a new team to support our business growth.
• The team will be a telework arrangement.
• Training will begin on day one and is approximately three weeks from 9:00 am to 5:30 pm ET. This will be conducted through Microsoft Teams and you will need to have the ability to attend through a personal connection until the connection with the network is established.
• Post-training schedule preferences can be discussed during the interview. We will be staffing 9:00 am ET - 7:00 pm ET. Start times are based on your geographic location and will not begin earlier than 9:00 am in your local time zone.

Primary functions performed will be:

• Placing outbound calls to members, located throughout the United States, who have been identified as having an acute health condition.
• Educating members on their Care Management program which is included in their medical benefits provided by their plan sponsor.
• Connecting the member with a nurse/care manager
• Providing a positive member experience reflective of the CVS values.
• Answering inbound calls from members and connecting with a nurse/CM

Required Qualifications

• 2 yrs. experience in a customer service call center environment where you were required to place outbound calls and you were either in a similar business supporting members health or prior experience in a sales environment
• A personal High Speed Broadband internet connection required (100/25 mbps). Proof will be required prior to any confirmation of an offer and start date. To support telephony software, it must be Broadband and meet the minimum required mbps. You must be able to work with a direct connection using an ethernet cord as wi-fi is not permitted. Internet is non-reimbursable by the company unless state law mandates it.
• Space dedicated as working space during your schedule. Details will be discussed during your interview.

Preferred Qualifications

• Worked in a setting where performance is measured against key performance objectives
• Excellent communication skills, both verbal and written
• Experience supporting complex and nuanced work.
• Ability to pivot direction during conversations based on responses from members
• Demonstrate ability to handle multiple assignments competently, accurately, and efficiently.
• Ability to follow direction, multi-task and adapt to change
• Foundational knowledge of computers (e.g., navigation, working in multiple windows, basic functions such as copy/paste, basic trouble-shooting skills)
• Ability to learn in an on-line/telework environment.

Education

• High School Diploma or GED.

Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$18.50 - $42.35This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 06/08/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.