AVP, Sales and Business Development - Mental Well-being

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

At Aetna, our health benefits business, we are committed to helping our members achieve their best health in an affordable, convenient, and comprehensive manner. Combining the assets of our health insurance products and services with CVS Health's unrivaled presence in local communities and their pharmacy benefits management capabilities, we're joining members on their path to better health and transforming the health care landscape in new and exciting ways every day.Aetna is recruiting an AVP, Sales and Business Development who develops and manages a team that carries out processes for sales, account management, and business retention for the Mental Well-being businesses. Builds growth strategy focused on building pipelines in partnership with Aetna Medical sales and account teams and other CVSH assets to promote cross sell while also building key industry relationships to drive stand-alone sales including developing consultant and broker channels.Major Responsibilities

• Formulates organizational policies, goals, and objectives based on best practices in the field.
• Develops relationships with leaders of key clients, brokers and consultants to support sales efforts and initiatives.
• Administers review of key performance indicators that drive sales and retention efforts.
• Develops strategy for profitable growth bringing market insights to key functional areas including UW/Actuarial, product and operations to drive innovation.
• Establishes team goals and metrics to measure performance in alignment with financial expectations.
• Partners across the business to ensure client satisfaction.
• Manages team performance through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development.
• Develops and implements a strategic and organized plan for acquiring new clients and relationships.
• Leads programs for the complete sales cycle, from initial outreach to membership on-boarding.
• Leads regional initiatives for creating sales forecasts, tracking sales metrics, and generating reports that assess performance, identify trends, and make data-driven decisions and accurate reporting.
• Develops relationships with potential customers to understand their needs, address concerns, and enhance customer satisfaction.
• Establishes and maintains relationships with industry influencers and key strategic partners.
• Develops methodology for resolving complex client inquiries, concerns, and escalations and serves as the primary point of contact for issue resolution.
• Advises cross-functional teams, including marketing, product development, and customer success, to align strategies, deliver exceptional client experiences, and drive customer satisfaction.
• Establishes performance goals and provides guidance and support to foster a high-performance culture within the department.
• Ability to deal effectively with multiple internal and external clients (brokers and agencies).

• 20+ years of work experience.
• Adept at execution and delivery (planning, delivering, and supporting) skills.
• Adept at business intelligence.
• Adept at collaboration and teamwork.
• Mastery of problem solving and decision-making skills.
• Mastery of growth mindset (agility and developing yourself and others) skills.
• Demonstrated track record highlighting leadership skills, ability, and willingness to plan and achieve colleague success.
• Ability to travel up to 40%.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.