Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Job Description
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CVS is looking for a talented Support Engineer to be part of the Application Technical Support Team. You will have an opportunity to work with a number of applications, clients and keep up with the various technology trends in the market. The ideal candidate is exceptionally talented, motivated and has a passion for working with clients, development ,architecture , test and infrastructure teams.
What You'll Be Responsible For
As a Support Engineer you will
- Troubleshoot issues in production environments.
- Implement ITIL best practices, resulting in quicker more accurate service to the customers.
- Ensure Client SLAs are met - Manage deliverables for critical applications by working with Business users and understand the IT/business SLA's
- Troubleshoot Major Incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incident
- Respond to user issues, working with the Development team or external support teams for the resolution.
- Perform ITIL Problem management process activities to remediate chronic problems.
- Contribute to and maintain support knowledge base.
- Monitor system for possible issues, performing system health checks as required
- Work closely with development & IT infrastructure teams to encoprate chekclist and validate the steps as part of mainteance activity
- Monitor and support production applications and environments
- Document and maintain installation and operations procedures.
- Participate in deployment and configuration management activities.
- Coach or manage teams as applicable
- Research issues to ensure service level agreements are met, and research application, data, and database related issues
- Collaborate with Dev/L3s on incidents/issue triages and release/change review meetings as well as identify enhancements for application platform stabilization.
- Participate in the 24x7 support coverage as needed
- 7+ years of Production technical support
- 5+ years of Client facing experience in Healthcare Domain
- 7+ years of experience with Service Now Incident Management, Problem Management, Change Management and Knowledge Management.
- 7+ years of experience with many of the following technologies:
- JAVA-J2EE
- Unix/Linux
- PL/SQL
- Golden gate
- Maria DB
- Datapower
- Splunk
- AppDyanmics
- Grafana
- Putty
- Rally
- ELK
- Understanding of ITIL and ITSM frameworks.
- Understanding of the software delivery lifecycle.
- Knowledge about transactional systems is mandatory
- Adept in the development of automated tools, systems, and services in multiple technology domains with excellent debugging and trouble shooting skills
- Exposure to monitoring tool such as Splunk , ELK and AppD.
- Exposure to health care /Retail domain
- Previous experience on an IT Application support team that provided front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues.
- Strong business acumen, communication and presentation skills.
- B.S. degree in Computer Engineering or related degree preferred
The typical pay range for this role is:
$63,300.00 - $139,200.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
We anticipate the application window for this opening will close on: 04/05/2024
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.