Analyst, Risk Management

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

This position is accountable for successfully managing pharmacy and professional liability Risk claims. The Risk Analyst will be responsible to handle all aspects of claim resolution, including outreach, financial reserving, investigations, negotiations and resolution of primarily pre-suit druggist and professional liability claims against CVS throughout the United States. The Risk Analyst will collaborate with multiple internal departments, legal counsel, and field employees to ensure timely and appropriate investigation and resolution of claims.Responsibilities Include

• Responsible for successful handling of pre-suit druggist and professional liability claims.

• Independently and proactively manage caseload.

• Ensure records, video and evidence are preserved timely.

• Setting appropriate and timely financial reserves.

• Conducting and documenting interviews and investigations.

• Analyze claim and internal materials to determine relevancy, liability and exposure.

• Stay apprised on national and venue-specific trends to ensure appropriate handling of claims.Required Qualifications

• Microsoft Office experience.

• Strong written and verbal communication.Preferred Qualifications

• Excellent analytical, organizational and communication skills and ability to effectively communicate with claimants and attorneys.

• Possess excellent customer service skills and behaviors and demonstrated ability to de-escalate claimants resulting in productive dialogue and resolution.

• Proficient in Microsoft applications with a proven ability to learn new software programs and systems as required.Education

• High School Degree or equivalent Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$43,888.00 - $102,081.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.