A1A Supervisor, Service Operations

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

The A1A Customer Service Supervisor will maintain oversight of functions in local service center, including but not limited to customer service, claim, provider services, complaints, grievances, and appeals, implementation, and/or plan sponsor operations.

Executes local strategic and operational plan in support of business segment customer service objectives and initiatives.

Plans, directs and implements procedures that will assure a high level of customer access and satisfaction.

Responsible for the quality and effectiveness of own team and related teams, identifying and resolving technical, operational and team problems.

Supervises a team of professional employees who handle inbound calls from members. Supervisors are expected to participate in a nightly and weekend rotation. Required Qualifications
Minimum of 3 years of customer facing experience.

Must live in a commutable distance of High Point, NC, Albany, Oh, or Phoenix, AZ for on-site visits.Preferred Qualifications

Minimum of 3 years of experience managing/leading an operations team preferred.

Strong verbal and written communication skills
Strong and creative presentation design capabilities
Exhibits "big picture" strategic thinking capabilities
Clearly demonstrates ability to lead, drive and inspire leaders to achieve results
Strong analytical skills
Ability to determine root cause and create effective action plans to close performance gapEducation

High School Diploma or G.E.D required Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$43,888.00 - $85,068.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 08/22/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Client-provided location(s): Phoenix, AZ

Job ID: CVS-R0677294_1001

Employment Type: FULL_TIME

Posted: 2025-08-20T19:50:19