SVC.Power Generation Field Service Technician - Level III

DESCRIPTION

Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer's site.

RESPONSIBILITIES

Responsibilities for External Candidates

• Establish and develop productive customer relationships, ensuring prompt and efficient attention to customer needs.
• Apply the use of specialized tools and follow documented procedures and policies to diagnose and complete complex repairs at customer sites.
• Perform preventative maintenance activities as per documented schedules and standards on power generation products in the field.
• Escalate unresolved issues to product specialists or supervisors.
• Coach and develop technicians and/or apprentices and transfer knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
• Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
• Complete training in line with skill and business requirements.
• Maintain service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health, Safety & Environmental policies, procedures, and legislation, and report any issues/incidents to site management and supervisors.

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Develops Talent: Developing people to meet both their career goals and the organization's goals.
• Manages Complexity: Making sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.
• Manages Conflict: Handling conflict situations effectively, with minimal disruption.
• Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Health and Safety Fundamentals: Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety, fostering an injury-free workplace.
• Diagnostics Application: Translates customer complaints into a troubleshooting plan; troubleshoots issues following guided workflows, procedures, specialized equipment, and diagnostic software.
• Electronic Service Tool Application: Identifies and utilizes appropriate electronic tools for service events, maintenance, or diagnosis.
• Engine Systems Interactions: Interprets and analyzes electrical and mechanical system interactions (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) for efficient diagnosis and repair.
• Power Generation Systems Knowledge: Demonstrates knowledge of Cummins and industry standards; interprets and analyzes power generation system operations and integration (switchgear, power system controls, UPS, etc.).
• Product Repair and Maintenance: Repairs and maintains mechanical/electrical products following guidelines and standards, ensuring quality and efficiency.
• Service Documentation: Creates and verifies customer, equipment, and technical records; captures data using required service tools.
• Technical Escalation: Identifies and escalates technical issues to higher expertise levels, ensuring seamless transitions and timely responses.
• Values Differences: Recognizes and appreciates the value of diverse perspectives and backgrounds to foster a collaborative work environment.