Service Parts Associate - SHOP

DESCRIPTION

We are looking for a talented Service Parts Associate to join our team specializing in Parts for our Service Operations Department in Langley, United Kingdom.

This is a permanent role working Monday to Friday 8am - 4.30pm

In this role, you will make an impact in the following ways :

• Enhancing Customer Satisfaction:By promptly assisting technicians and customers with parts needs, you'll ensure smooth operations and build trust through reliable service.
• Promoting Safety and Compliance: Your adherence to Health, Safety, and Environmental standards helps maintain a safe workplace and sets a strong example for others.
• Driving Operational Efficiency: Through accurate processing of transactions and paperwork, you'll help streamline parts counter operations and reduce delays.
• Strengthening Internal Collaboration:Working closely with technicians and other personnel to source parts fosters teamwork and improves service delivery.
• Mentoring and Developing Others:Sharing your knowledge and guiding less experienced team members will elevate the overall capability of the parts department.
• Supporting Continuous Improvement : Your participation in improvement projects contributes to innovation and better processes within the department.
• Boosting Revenue Opportunities : Identifying upsell opportunities for supporting products and services adds value for customers and supports business growth.
• Maintaining Inventory Accuracy and Organization:By managing stock levels and warehouse activities, you'll help ensure parts availability and a clean, organized workspace.

• Strong Inventory & Core Management Skills: You'll need to effectively manage service core parts, engines, and local store inventory using core flow processes and inventory control methodologies to meet operational and customer expectations.
• Technical Proficiency with Systems & Tools:Familiarity with systems like QSOL for parts identification, and order life cycle systems for processing and managing customer orders, is essential for accuracy and efficiency.
• Customer-Centric Mindset : Success depends on your ability to deliver proactive support throughout the order life cycle, ensuring customer satisfaction through timely communication and resolution of queries.
• Attention to Detail & Organizational Skills:Managing API counts, cycle counts, transport requests, and warehouse activities requires precision, consistency, and a well-organized approach to avoid errors and delays.

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
• Requires significant work experience or specialized skills obtained through education, training, or on-the-job experience.
• This position may require licensing for compliance with export controls or sanctions regulations.