Service Manager

DESCRIPTION

We are looking for a talented Service Manager to join our team in Service in Sumner, WA.

In this role, you will make an impact in the following ways:

• Drive Operational Excellence You'll lead and optimize all service operations, ensuring efficiency, consistency, and alignment with company standards and customer expectations.
• Empower and Develop Talent By providing timely feedback and growth opportunities, you'll foster a high-performing team culture and support career advancement for your staff.
• Solve Complex Challenges You'll be the go-to problem solver for the most difficult operational issues, using strategic thinking to implement effective, lasting solutions.
• Champion Continuous Improvement Through regular process reviews and innovation, you'll enhance workflows and adapt to evolving customer and business needs.
• Monitor and Elevate Performance By tracking key performance indicators (KPIs), you'll identify trends, address gaps, and ensure service levels consistently exceed expectations.
• Strengthen Customer Relationships Your ability to build and maintain professional, trust-based relationships with key customers will directly impact satisfaction and loyalty.
• Align Goals with Strategy You'll set clear, measurable goals for your team that support broader organizational objectives, ensuring alignment and accountability.
• Manage Resources Effectively Overseeing both personnel and budget, you'll ensure optimal resource allocation to maintain service quality and operational sustainability.

• Strong Financial Acumen You'll need to interpret key financial indicators (like cost per service, labor efficiency, and budget adherence) to make smart decisions that balance service quality with profitability.
• Action-Oriented Mindset Success will come from your ability to tackle challenges head-on, seize new opportunities quickly, and lead with energy-especially in high-pressure or fast-changing environments.
• Effective Communication Skills You must tailor your communication style to different audiences-whether you're coaching staff, reporting to leadership, or engaging with customers-to ensure clarity, alignment, and trust.
• Customer-Centric Focus Building strong relationships and delivering tailored solutions will be key to maintaining high customer satisfaction and loyalty, especially when managing service operations.
• Talent Development Capabilities You'll need to coach, mentor, and grow your team-aligning their development with both their personal goals and the organization's strategic direction.
• Accountability and Ownership Holding yourself and your team accountable for results will ensure consistent performance, timely delivery, and a culture of responsibility.
• Trust and Integrity Leading with honesty and authenticity will help you earn the trust of your team, peers, and customers-critical for long-term influence and collaboration.
• Conflict Management Skills You'll need to resolve conflicts constructively and quietly, keeping the team focused and productive while maintaining a positive work environment.
• Process Optimization Expertise Knowing how to streamline workflows and improve service delivery will help you drive efficiency, reduce waste, and meet evolving customer expectations.
• Strategic Planning and Alignment You'll need to prioritize and align team efforts with broader organizational goals, ensuring that daily operations contribute to long-term success.
• Service Capability, Capacity & Coverage Knowledge Understanding how to assess and improve service readiness-through parts availability, technician skills, and process consistency-will be essential for meeting customer needs without disruption.
• Service Documentation Proficiency Accurate and thorough documentation ensures compliance, traceability, and continuous improvement. You'll need to model and enforce best practices in this area.

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.

• Significant level of relevant technical experience, including supervisory experience, required.

• The applicant will need to have a strong background in Power Generation.
• This background includes but is not limited to PG PM's, startups, commissioning, and load banking along with an understanding in power gen permitting.