We are looking for a talented Director of Service to join our Service Department in Pointe-Claire, QC .
In this role, you will make an impact in the following ways:
- Operations Management : Oversees all operations, including maintenance staff and supervisors, and resolves complex business issues encountered by the team.
- Constructive Feedback : Provides timely and constructive feedback on employee performance, develops talent, and creates opportunities for career growth.
- Continuous Improvement : Leads continuous improvement initiatives by reviewing, modifying, and enhancing processes while meeting customer expectations and business goals.
- Performance Monitoring : Regularly reviews key performance indicators for maintenance operations and addresses issues and opportunities.
- Production Standards : Ensures that the volume of work produced meets company standards and maintains customer satisfaction.
- Trend Identification : Identifies trends and initiates necessary changes/improvements to meet objectives while ensuring customer needs are met without service disruption.
- Professional Relationships : Builds positive and professional working relationships with key clients.
- Goals and Targets : Sets goals and targets for maintenance operations, measures and reviews performance, and maintains high levels of customer satisfaction.
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Qualifications
Experience / Responsibilities
- Bilingualism in French and English is required.
- Comfortable working in both unionized and non-unionized environments.
- Participate in technological changes related to products and services.
COMPENSATION AND BENEFITS
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, and a full complement of personal and professional benefits.
At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
The successful candidate will be subject to our Pre-Employment Background Screening process which consists of a Criminal Background Check.
Responsibilities
To be successful in this role you will need the following:
- Master Financial Matters : Interpret key financial indicators and use this understanding to make better decisions for the organization.
- Be Action-Oriented : Embrace new opportunities and complex challenges with energy, enthusiasm, and a sense of urgency.
- Communicate Effectively : Design and implement diverse communication methods, understanding the specific needs of different stakeholders.
- Be Customer-Focused : Build strong relationships with clients and deliver customer-oriented solutions.
- Develop Talent : Support the growth of team members so they can achieve both their career goals and the organization's objectives.
- Hold Yourself and Others Accountable : Take ownership and hold others accountable for the commitments made.
- Inspire Trust : Earn the trust of others through honesty, integrity, and authenticity.
- Manage Conflict : Handle conflict situations effectively and with minimal disruption. Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.This position may require licensing for compliance with export controls or sanctions regulations. Experience: Significant level of relevant technical experience, including supervisory experience, required.
Job Service
Organization Cummins Inc.
Role Category On-site
Job Type Exempt - Experienced
ReqID 2416366
Relocation Package Yes