Service Engineering Product Specialists #IN1195

DESCRIPTION

Utilize knowledge of electrical engineering principles and practices, and analytical and experimental approaches, to identify, define, and prioritize product issues and to implement both short-term and long-term solutions. Lead the investigation of system problems, understand causal mechanisms, recommend appropriate action and document results. Apply and support product problem solving processes such as the 7-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events. Anticipate potential product or process issues in the field and deliver robust technical solutions. Prepare the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products. Lead Field Investigation and Support by gathering and communicating technical information, both internally and externally, between technical problem solvers and the service channel about product or process related issues using proven problem-solving techniques and electrical engineering knowledge. Create the technical information necessary for the service channel to efficiently and effectively troubleshoot and repair products to maximize customer uptime. Define and lead the Product Failure Reporting process to record, prioritize, and resolve product failures using cross-functional reviews, Corrective/Preventive Action Systems, failed parts transfer processes, and project management practices to improve the reliability of the product. Structure and publish procedures that technicians follow to safely repair and maintain products, whilst ensuring repairable components are accessible as part of Product Serviceability Requirements and Review. Monitor and communicate across functional boundaries to meet project resource and quality expectations using knowledge of Product Development Execution, Monitoring and Control. Perform detailed calculations to compute and establish manufacturing, construction, or installation standards or specifications. Conduct field surveys or study maps, graphs, diagrams, or other data to identify and correct power system problems. Inspect completed installations and observe operations to ensure conformance to design and equipment specifications and compliance with operational, safety, or environmental standards. Provide engineering data, documentation and training to customers to support the design and integration of equipment. Direct or coordinate manufacturing, construction, installation, maintenance, support, documentation, or testing activities to ensure compliance with specifications, codes, or customer requirements. Translate the value package requirements that include the voices of many stakeholders into virtual designs, and communicate the capability of the design through an approved cross-functional design review.