Service Advisor
4 days ago• Liverpool, Australia
DESCRIPTION
You will make an impact in the following ways:
- Document customer inquiry information within appropriate Cummins systems
- Quote repair using the Cummins Operating System.
- Provide prompt assistance to customers through various media - Multi-Skill/Multi-channel support (Chat/Email/Phone)
- Resolve non-routine customer issues through understanding Cummins processes, systems and practices
- Invoice all jobs for the Field Service and Power Gen departments upon completion of repairs.
- Submit all types of Warranty Claims, including Goodwill.
- Determining applicable coverages, account availability and payment terms
- Escalate complex issues, providing documentation through process
- Contribute ideas and suggestions on how the existing processes can be made more customer centric or efficient
- Ad hoc participation in projects and pilot programs as they come up
Want more jobs like this?
Get jobs in Liverpool, Australia delivered to your inbox every week.
RESPONSIBILITIES
To be successful in this role you will need the following:
- Service and Parts programs experience
- Strong written and verbal communication skills
- Good understanding of both the Quickserve process and experience with Warranty processing
- HHP/HD knowledge
- Understanding of Service Dept processes
- Personal commitment to HSE and leading an interdependent safety culture
- Ability to manage external & internal key stake holders
QUALIFICATIONS
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Additional Information:
- Full Time / 38 Hours per week
- Competitive Hourly Rate
- Overtime as required - Penalty rates paid for all work above 38 hours
- Standard Shift: Mon-Fri 07:00 - 15:00
Job Service
Organization Cummins Inc.
Role Category Hybrid
Job Type Office
ReqID 2417972
Relocation Package No
Client-provided location(s): Liverpool, Australia
Job ID: Cummins-R-F3BAB6769CA142D98533EEB28B9556EA
Employment Type: OTHER
Posted: 2025-08-09T12:16:45
Perks and Benefits
Health and Wellness
- FSA With Employer Contribution
- Health Reimbursement Account
- On-Site Gym
- HSA With Employer Contribution
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
Office Life and Perks
- Company Outings
- Casual Dress
Vacation and Time Off
- Leave of Absence
- Personal/Sick Days
- Paid Holidays
Financial and Retirement
- Relocation Assistance
- Performance Bonus
- Stock Purchase Program
- Pension
- 401(K) With Company Matching
Professional Development
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Tuition Reimbursement
Diversity and Inclusion