Service Advisor

DESCRIPTION

We are looking for a talented Service Advisor to join our Adelaide branch. This role could suit a diesel mechanic wanting to come off the tools and expand their career or someone who has worked with automotive and/or mining clients in a site planning role. A passion and understanding for all things mechanical is essential.

This role currently operates to cover the workshop opening hours of 6am -6pm , there are two shifts for the service advisors 7.30am-3.30pm and 9.30am -5.30pm Monday to Friday.

In this role, you will make an impact in the following ways:

• Provide expanded support to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervision
• Document customer inquiry information within appropriate Cummins systems
• Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone)
• Resolve non-routine customer issues through an understanding of Cummins processes, systems, and practices
• Escalate complex issues providing documentation through process
• Understands new and existing Cummins processes, systems, practices, and delivers training to new hires

RESPONSIBILITIES

To be successful in this role you will need the following:

• Industry experience
• Experience with warranty processing
• Mechanically minded with strong problem solving skills
• Excellent verbal and written communication skills
• The ability to work individually or as part of a team
• Computer literacy (Word, Excel, Outlook ), technical aptitude and a willingness to adopt new systems.
• Ability to build strong customer relationships and delivering customer centric solutions
• Personal commitment to HSE and leading interdependent safety culture

Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters

QUALIFICATIONS

Strong Process and procedural compliance

Strong communication skills to various audiences

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID 2418963

Relocation Package No

Client-provided location(s): Prospect, Australia

Job ID: Cummins-R-54710369BB3C4D3682A6786BADCBD815

Employment Type: OTHER

Posted: 2025-10-08T19:26:52