Service Administrator

DESCRIPTION

Being part of Cummins means working alongside today's most innovative thinkers to solve the world's toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.

We are looking for two talented Service Administrators to join our Wetherill Park Service team .

We have two open opportunities for this role.

This is parental leave cover contract running ideally from late August/ early September 2025 for 9 months. The role is part-time and onsite, working 7.6hour days, 3 days per week, 22.8hours per week.

• Coordinate all aspects of service administration, including opening work orders
• Manage service invoicing, job closures, and purchasing processes including purchase orders and accounts payable
• Accurately process labour entries and support WIP/PIP management aligned with KPIs
• Collaborate with internal departments and Customer Service Advisors to ensure smooth service delivery
• Balance multiple tasks and deadlines while supporting branch and corporate performance targets
• Provide backup support for the admin team during breaks, leave, or peak workload periods

• Proven significant experience in fast-paced customer service, handling diverse inquiries and ensuring satisfaction
• Strong verbal and written communication skills for engaging with customers and stakeholders effectively
• Exceptional organizational skills, prioritizing conflicting tasks efficiently to meet deadlines and expectations
• Advanced computer skills in Microsoft Suite; training provided on other programs
• Administrative skills in a service industry are beneficial
• Technical Experience is beneficial