Service Administrator

DESCRIPTION

We are looking for a talented Service Administrator to join our team specializing in Service for Cummins in Lombardia, Italy.

In this role, you will make an impact in the following ways:

• Serve as the primary point of contact for customers, handling inquiries by phone or in person and ensuring a high level of customer satisfaction.
• Build and maintain strong relationships with key customers, proactively addressing needs and resolving issues related to service, repairs, or warranties.
• Analyze customer needs, gather required information, and create detailed work orders including diagnostic plans, repair quotes, and schedules.
• Coordinate with the Service Supervisor and/or Team Lead to review repair plans, confirm labor and parts availability, and assign job tasks efficiently.
• Communicate repair status updates to customers throughout the service process, ensuring transparency and professionalism.
• Prepare and explain repair estimates and final invoices to customers, including warranty coverage and cost breakdowns.
• Monitor key workshop performance indicators such as labor productivity, turnaround time, and customer satisfaction, taking action to improve results.
• Participate in the on-call service rotation, ensuring 24/7 customer support and timely response to urgent service needs.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Strong English communication skills with the ability to convey information clearly across multiple channels and to diverse audiences.
• Proven problem-solving ability, action-oriented mindset, and enthusiasm for taking on new challenges with urgency and high energy.
• Solid financial and logistical skills, with the capacity to support service processes, dealer operations, and technical coordination.
• Team-oriented approach with strong collaboration skills, customer focus, and the ability to build effective partnerships within a team of 8-9 members.

QUALIFICATIONS

Education/ Experience:

• Technical trade school/ vocational diploma or certification or equivalent experience required.
• Requires significant and/or in-depth knowledge obtained through specialized training.

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID 2421361

Relocation Package No

Client-provided location(s): Romano di Lombardia, Italy

Job ID: Cummins-R-1A1FB42FFA964643ABF2F120504ACEDC

Employment Type: OTHER

Posted: 2025-10-24T19:27:47