Service Administrator

Cummins is looking for an administrative associate to complete its team in Quebec city.

In this role, you will have the following impacts :

• Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
• Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
• Works with the Service Supervisor and/or Team Lead to schedule job assignments.
• Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers.
• Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction

Qualifications

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Responsibilities

To succeed in this role, you will need:

Experience

• Relevant experience in a similar position (automotive or trucking).
• Excellent communication and customer service skills.
• Ability to work under pressure and manage multiple files at once.
• Bilingualism would be an asset.
• Experience with the different Cummins software would be an asset (Guidanz, Insite, etc.)
• Significant and/or in-depth knowledge acquired through specialized training is required.

About the position:

• Greet customers and assess their maintenance or repair needs.
• Open work orders and explain recommended interventions.
• Coordinate work with technicians and the parts department.
• Follow up with customers and ensure their satisfaction.
• Participate in the achievement of the department's performance objectives.
• 4 X 10 evening schedule from Monday to Thursday (12:30-23:00 with 30 minutes of meal)

Education, Licenses, Certifications:

• Technical trade school/ vocational diploma or certification or equivalent experience required.This position may require licensing for compliance with export controls or sanctions regulations.

Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters.

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID 2421027

Relocation Package Yes

Client-provided location(s): Quebec City, Canada

Job ID: Cummins-R-4E3BAD920D114E5DABC2AAB2A852EF89

Employment Type: OTHER

Posted: 2025-10-17T19:27:20