Service Administrator

DESCRIPTION

You will make an impact in the following ways:

• Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Job Creation & Service Scheduling
• Service Reporting & Invoice Preparation
• Customer & Technician Support
• Assesses customers needs and gathers pertinent information
• Creates basic work orders in appropriate systems
• Provides some status updates to customers, as requested
• Coordinating service administration support to ensure a timely completion of processes
• Manage service invoicing and close out service jobs
• Raise, maintain, and receipt purchase orders and handle local purchasing
• Perform accounts payable tasks
• Process labour entries on repair work orders
• Support WIP/PIP management in line with business KPIs
• Collaborate with Customer Service Advisors to assist in service event processing

• Proven significant experience in fast-paced customer service, handling diverse inquiries and ensuring satisfaction
• Understanding of service workflows
• Experience in service administration or scheduling; Strong data entry and system skills, especially with job management or ERP software
• Strong verbal and written communication skills for engaging with customers and stakeholders effectively
• Exceptional organizational skills, prioritizing conflicting tasks efficiently to meet deadlines and expectations
• Advanced computer skills in Microsoft Suite; training provided on other programs
• Technical Experience highly preferred

• Competitive salary with Salary continuance insurance.
• Participation in an annual variable compensation (bonus) program.
• Discounts with select private health insurance, PC software/hardware and a range of vehicles.
• Annual remuneration reviews.
• Safety equipment / PPE and uniforms provided.
• a range of personal and professional benefits.